Service Desk Engineer
Posted 3 days ago by Context Recruitment
£375 Per day
Outside
Undetermined
Crewe, Cheshire, UK
Summary: The Service Desk Engineer role in Crewe is a 3-month contract position, likely to extend, within the IT department of a leading construction engineering business. The engineer will be responsible for managing service desk tickets, resolving hardware and software issues, and configuring new systems. Candidates must possess a solid understanding of helpdesk operations and experience with various IT support tools and systems.
Key Responsibilities:
- Logging tickets and managing them through to resolution (hardware and software).
- Installation and configuration of new hardware, software, and services.
- Supporting Windows OS (Windows 10), Active Directory, Office 365, Microsoft Teams, and AV products.
- Understanding web gateway filtering and networking concepts, including VPN support.
- Managing and prioritizing ticket queues on the service desk.
Key Skills:
- Solid understanding of helpdesk responsibilities, procedures, policies, and workflows.
- Experience with Windows OS Support (Windows 10).
- Active Directory and Office 365 administration skills.
- Familiarity with Microsoft Teams and AV products.
- Understanding of web gateway filtering and networking concepts.
- Experience in service desk management and ticket prioritization.
Salary (Rate): £375 daily
City: Crewe
Country: UK
Working Arrangements: undetermined
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
Service Desk Engineer - Crewe
3 month contract, likely to extend
£350 - £375 p/d, outside IR35
IT department within a leading construction engineering business a highly proactive and analytical service desk engineer for initial 3 month contracts. You'll be based from their Crewe location.
Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services.
You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure.
You'll require experience supporting the following:
- Windows OS Support (Windows 10)
- Active Directory and Office 365 Admin
- Microsoft Teams
- Supporting AV products
- Ideally an understanding of web gateway filtering.
- An understanding of networking concepts including support of VPN's
- Experience working on a Service Desk/management and prioritization of ticket queues.