Service Desk Engineer
Posted 1 week ago by Pioneer Search
£350 Per day
Inside
Onsite
City of London, London
Summary: Service Desk Engineer contractor needed for a rapidly growing London Market Insurer, requiring motivated support engineers for both strategic initiatives and business-as-usual support. The role involves managing 1st and 2nd line requests in a high-performing team within a fast-paced environment. Candidates should have a proven track record in the financial services or insurance industry. This is an initial contract of 3 to 6 months with a requirement for on-site work in London.
Key Responsibilities:
- Provide 1st & 2nd line support to users across all levels of seniority.
- Support all daily used communication tools such as Teams, WebEx, O365, AV & telephone.
- Regularly report back to the IT team with updates/feedback, ensuring effective handover of incidents.
- Manage mobile devices (MDM & MAM).
- Provide regular feedback to senior management for projects, incident management & change management.
- Perform general IT administration activities including joiners, movers, & leavers processes.
Key Skills:
- Previous service desk support experience within the Financial Services/Insurance Industry.
- Knowledge of DNS, DHCP & Group Policy.
- Strong knowledge of O365, Windows 10, MS Office, Active Directory & Exchange Online.
- Experience with TeamViewer & MimeCast.
- Familiarity with Microsoft Azure.
Salary (Rate): 350
City: London
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT