Service Desk Analyst required by leading professional services company

Customer Service Experience via phone call and emails

Proven Experience of Incident Management Systems (ServiceNow)

Considerable experience in a 1st Line level IT support role

Excellent communication skills, both written and verbal.

A high level of task ownership towards completion, with the ability to prioritise based on urgency and impact.

Knowldege

- Internal and External Client facing Software

- O365 application suite

- Windows 10/11

- SharePoint (Client Portals)

Desirable

• Active Directory
• ITIL foundation
• Flexibility to adapt working patterns as per the needs of the business.

Hybrid Working .