Service Delivery Manager
Posted 1 week ago by Reed Technology
£525 Per day
Inside
Onsite
Newcastle upon Tyne, UK
Summary: The IT Service Delivery Manager role based in Newcastle involves overseeing a national team of regional engineers and managing the delivery of IT services across the organization. This position requires a strong focus on both short-term and long-term service delivery planning, as well as continuous improvement initiatives. The role is primarily on-site with occasional national travel required. The contract is for three months and classified as inside IR35.
Key Responsibilities:
- Formulate both short-term day-to-day and longer-term IT Service Delivery plans and identify and work on continuous improvement of the service.
- Professionally and effectively represent IT to both the internal business and to all IT third party vendors and suppliers.
- Build, develop and maintain successful, long-term relationships with IT senior management.
- Understand and identify business challenges and develop strategies and solutions to deliver added value to the business.
- Develop, own, chair and facilitate regular Service Reviews with the business and suppliers in accordance with relevant service level agreements and business priorities.
- Supports budget related conversations on different levels.
- Monitor supplier and IT service delivery performance and liaise with managers and customers to ensure service level agreements are met.
- Develop and maintain continuous service improvement plans.
Key Skills:
- Experience within a similar role
- Experience managing major incidents and escalations
- Ability to work in a fast-paced environment
- Excellent knowledge of ITIL processes
- Experience working with Microsoft technologies
Salary (Rate): £525 per day
City: Newcastle upon Tyne
Country: UK
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
IT Service Delivery Manager
Newcastle - 4 days onsite/1 WFH
3 Month contract - INSIDE IR35
£400-£525 Per Day Umbrella
One of our key infrastructure businesses with a HQ in Newcastle are looking to bring on an IT Service Delivery Manager as part of their core IT Ops Function.
You will be involved in running a national team of regional engineers alongside planning and delivery of their IT service across the group.
The role is 4 days on site your main location will be Newcastle but there will be national travel required on occasion.
Key responsibilities:
- Formulate both short-term day-to-day and longer-term IT Service Delivery plans and identify and work on continuous improvement of the service.
- Professionally and effectively represent IT to both the internal business and to all IT third party vendors and suppliers.
- Build, develop and maintain successful, long-term relationships with IT senior management.
- Understand and identify business challenges and develop strategies and solutions to deliver added value to the business.
- Develop, own, chair and facilitate regular Service Reviews with the business and suppliers in accordance with relevant service level agreements and business priorities.
- Supports budget related conversations on different levels.
- Monitor supplier and IT service delivery performance and liaise with managers and customers to ensure service level agreements are met.
- Develop and maintain continuous service improvement plans.
Experience required:
- Experience within a similar role
- Experience managing major incidents and escalations
- Ability to work in a fast-paced environment
- Excellent knowledge of ITIL processes
- Experience working with Microsoft technologies
