Service Delivery Manager

Summary: The Service Delivery Manager is responsible for supporting sales partners with onboarding, strategy, and training, while effectively communicating with customers and internal stakeholders. This role requires resolving customer queries with empathy and problem-solving skills, as well as leveraging accounting knowledge to assist the team. The position involves managing relationships with external partners and internal sales teams, ensuring customer engagement with subscriptions. The role is based in London with a hybrid working arrangement.

Key Responsibilities:

• Providing support to sales partners with onboarding, strategy, and training.
• Resolving challenging customer queries as the first point of contact.
• Conducting consultative conversations to uncover customer pain points.
• Supporting the team with accounting knowledge and expertise.
• Building urgency in customers to activate and use their subscriptions.
• Managing relationships with external partners and internal sales teams.
• Proactively planning time to maximize performance.
• Delivering software-based product onboarding or training.
• Demonstrating tenacity and a 'can do' attitude.
• Exhibiting customer obsession in all interactions.

Key Skills:

• Accounting or bookkeeping qualifications (e.g. ACCA, ICB or CIPP).
• Good communication skills.
• Understanding of payroll and accounting.
• Proficient with technology and software.
• Knowledge of accountancy firm environments and workflows.
• Effective time management across multiple tasks.
• Ability to build urgency in customers.
• Experience in delivering software-based product onboarding or training.
• Desire to learn and stay updated with software solutions.
• Customer obsession.

Salary (Rate): undetermined

City: London

Country: UK

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other