Service Delivery Manager

Summary: The Service Delivery Manager role focuses on providing support to sales partners, emphasizing onboarding, strategy, and training while ensuring effective communication with customers and internal stakeholders. The position requires resolving customer queries with empathy and problem-solving skills, alongside leveraging accounting knowledge to support the team. The role is based in London and involves a hybrid working arrangement. The contract is set to last until September 2026.

Key Responsibilities:

• Provide support to sales partners with a focus on onboarding, strategy, and training.
• Act as the first point of contact for resolving challenging customer queries.
• Conduct consultative conversations to uncover customer pain points and match solutions.
• Support the team with accounting knowledge and expertise.
• Build urgency in customers to activate and use their subscriptions.
• Manage relationships with external partners and internal sales teams.
• Proactively plan time and act quickly to maximize performance.
• Deliver software-based product onboarding or training.
• Demonstrate tenacity and a 'can do' attitude while working autonomously.
• Exhibit customer obsession in all interactions.

Key Skills:

• Accounting or bookkeeping qualifications (e.g. ACCA, ICB or CIPP).
• Good communication skills.
• Understanding of payroll and accounting.
• Proficient with technology and software.
• Knowledge of accountancy firm environments and workflows.
• Effective time management across multiple tasks.
• Ability to learn and stay updated with software solutions.
• Experience in delivering software-based product onboarding or training.
• Ability to build urgency in customers.
• Customer obsession.

Salary (Rate): undetermined

City: London

Country: UK

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other