Service Account Manager - UK & Ireland

Join IDEX Material Processing Technologies and be part of a team that provides specialist equipment & solutions for powder material handling & blending, particle size reduction, and liquid processing for the pharmaceutical, nutraceutical, food, and biopharmaceutical sectors. Here, you’ll collaborate with talented professionals from our globally recognized brands—including Quadro, Fitzpatrick, Matcon, and Microfluidics—who are dedicated to solving complex manufacturing challenges. Our commitment to trust, teamwork, and excellence empowers every team member to contribute meaningfully to help our global customers. We celebrate diversity and inclusivity, ensuring that every voice is heard and valued. If you are passionate about creative problem-solving and want to make a real impact, come and discover a rewarding career with IDEX MPT, where every day is an opportunity to excel and drive positive change.

Overall Purpose Of Role

The Service Account Manager will be responsible for increasing levels of customer satisfaction, provide technical support to resolve client onsite issues and drive order generation through active account management. The role develops relationships with clients to gain sales, repeat business, provide technical support and completes all supporting reports, presentations and administrative processes. This role will be based in the UK and will cover active accounts in Ireland.

Key Responsibilities

• Provide technical support for client issues (breakdown, performance concerns, etc.)
• Offer flexible support customers through remote and on-site fault finding.
• Provide regular client training to ensure ‘best practice’ regarding operation and maintenance.
• Execute a sales strategy to proactively sell Matcon products, gain repeat sales of all products and spares and offer service capabilities.
• Develop relationships with key account holders within the territory to increase the level of customer service and satisfaction.
• Proactively seek and progress opportunities. converting leads into sales.
• Understand market pricing and manage prices.
• Liaise closely with internal stakeholders (system sales & sales support) to ensure continuity of the sales process.
• Submit detailed sales visit reports to communicate customer, market and industry intel to the wider business.
• Manage and introduce service contract management to aid revenue generation and renewal

This list is not exhaustive and the job holder may be asked from time to time to undertake other duties so that the team or department can function efficiently. Such a request will be reasonable and will be within this role’s normal scope of authority.

Knowledge & Qualifications

• Formal engineering qualification (Mech and/or Elec – HNC as minimum, Degree beneficial) or equivalent experience.
• Solid understanding of engineering principles (mechanical and electrical) and extensive knowledge of how they are applied
• Competent knowledge of installing and maintaining electrical/PLCs, pneumatic, and hydraulic systems
• High level of industry knowledge in capital goods and powder handling would be an advantage

Skills & Abilities

• Organised, independent and self-motivated
• Sociable, assertive and persuasive
• Possesses a customer centric approach
• Is a flexible team player willingness to understand the department and support where necessary
• Clean driving licence

Job Family: Engineering

Business Unit: Matcon