SC Cleared First Line Analyst

Summary: The SC Cleared First Line Analyst role involves providing technical support and service delivery within a 24/7 service environment for a leading IT Service provider in Nottingham. The position requires working in rotating shifts and includes responsibilities such as incident investigation, request fulfillment, and technical coaching. The role is classified as inside IR35 and is offered on an umbrella contract basis.

Key Responsibilities:

• Incident investigation and resolution
• Request fulfillment
• Assisting problem investigations
• Identifying and generating support documentation
• Providing technical coaching
• Ensuring adherence to agreed standards and procedures

Key Skills:

• SC clearance
• Technical support experience
• Service delivery knowledge
• Ability to work in a 24/7 environment
• Strong problem-solving skills
• Excellent communication skills

Salary (Rate): £17.87

City: Nottingham

Country: UK

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: IT