UX Lead

UX Lead

Posted 1 day ago by Nityo Infotech Corporation

Apply
Negotiable
Undetermined
Remote
Remote
Apply
Artificial Intelligence Computer Science Data Science Design Elements And Principles Design Thinking Digital Transformation Key Performance Indicators (KPIs) Management Mobile Devices Product Design Product Roadmaps Service Design Stakeholder Management Technology Solutions Transparency (Human-Computer Interaction) Usability Usability Testing User-Centered Design User Experience User Journey Mapping UX/UI Research UX Research Workflows

Summary: The UX Lead role focuses on driving the strategy, design, and delivery of exceptional digital and AI-enabled user experiences. The candidate will lead UX initiatives, mentor design teams, and collaborate with various stakeholders to create user-centered solutions. A strong understanding of emerging AI technologies and Human-AI Interaction principles is essential for success in this position. The ideal candidate will possess both leadership and hands-on design expertise.

Key Responsibilities:

  • Define and drive UX vision, strategy, standards, and best practices.
  • Advocate for user-centered design across the organization.
  • Contribute to product roadmaps and digital transformation initiatives.
  • Lead UX governance, design reviews, and DesignOps activities.
  • Conduct and oversee user research, usability testing, and customer journey analysis.
  • Translate insights into personas, user flows, wireframes, prototypes, and design solutions.
  • Design intuitive, accessible, and scalable experiences across web, mobile, and enterprise platforms.
  • Ensure consistency through design systems and reusable design patterns.
  • Design AI-powered experiences including copilots, conversational interfaces, intelligent assistants, and recommendation systems.
  • Mentor and develop UX designers and researchers.
  • Collaborate closely with Product Managers, Engineers, Data Scientists, and business leaders.
  • Present UX strategies, research findings, and design recommendations to senior stakeholders.
  • Drive alignment between customer needs, business goals, and technology solutions.
  • Define UX success metrics and KPIs.
  • Utilize analytics and user feedback to continuously improve experiences.
  • Ensure compliance with accessibility standards (WCAG) and inclusive design principles.

Key Skills:

  • Bachelor's or Master's degree in HCI, Design, Psychology, Computer Science, or a related field.
  • 8+ years of experience in UX, Product Design, Service Design, or related disciplines.
  • 3+ years of experience leading UX teams or large-scale design initiatives.
  • Strong portfolio demonstrating end-to-end UX delivery and measurable business impact.
  • Expertise in Design Thinking, Human-Centered Design, Service Design, and UX Research methodologies.
  • Excellent communication, facilitation, stakeholder management, and leadership skills.
  • Experience designing AI-powered or data-driven digital products.
  • Understanding of Generative AI, Conversational AI, Large Language Models (LLMs), and Human-AI Interaction principles.
  • Experience designing chatbots, virtual assistants, copilots, recommendation engines, or intelligent workflows.
  • Knowledge of Responsible AI, explainability, transparency, and AI governance concepts.
  • Must know any one tool from the design and prototyping, analytics and insights, collaboration and delivery, and AI and emerging technologies categories.

Salary (Rate): undetermined

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

UX Lead AI & Digital Experiences

Role Summary

We are seeking an experienced UX Lead to drive the strategy, design, and delivery of exceptional digital and AI-enabled user experiences. This role will lead UX initiatives across products and platforms, champion user-centered design, mentor design teams, and collaborate with Product, Engineering, Data Science, and business stakeholders to create intuitive, accessible, and impactful solutions.

The ideal candidate combines strong UX leadership, hands-on design expertise, customer empathy, and a solid understanding of emerging AI technologies and Human-AI Interaction principles.

Key Responsibilities

UX Strategy & Leadership

  • Define and drive UX vision, strategy, standards, and best practices.
  • Advocate for user-centered design across the organization.
  • Contribute to product roadmaps and digital transformation initiatives.
  • Lead UX governance, design reviews, and DesignOps activities.

User Research & Experience Design

  • Conduct and oversee user research, usability testing, and customer journey analysis.
  • Translate insights into personas, user flows, wireframes, prototypes, and design solutions.
  • Design intuitive, accessible, and scalable experiences across web, mobile, and enterprise platforms.
  • Ensure consistency through design systems and reusable design patterns.

AI Experience Design

  • Design AI-powered experiences including copilots, conversational interfaces, intelligent assistants, and recommendation systems.
  • Person must know AI tools which are used in UX designing process.

Team & Stakeholder Leadership

  • Mentor and develop UX designers and researchers.
  • Collaborate closely with Product Managers, Engineers, Data Scientists, and business leaders.
  • Present UX strategies, research findings, and design recommendations to senior stakeholders.
  • Drive alignment between customer needs, business goals, and technology solutions.

Experience Measurement & Optimization

  • Define UX success metrics and KPIs.
  • Utilize analytics and user feedback to continuously improve experiences.
  • Ensure compliance with accessibility standards (WCAG) and inclusive design principles.

Required Qualifications

  • Bachelor's or Master's degree in HCI, Design, Psychology, Computer Science, or a related field.
  • 8+ years of experience in UX, Product Design, Service Design, or related disciplines.
  • 3+ years of experience leading UX teams or large-scale design initiatives.
  • Strong portfolio demonstrating end-to-end UX delivery and measurable business impact.
  • Expertise in Design Thinking, Human-Centered Design, Service Design, and UX Research methodologies.
  • Excellent communication, facilitation, stakeholder management, and leadership skills.

AI Experience

  • Experience designing AI-powered or data-driven digital products.
  • Understanding of Generative AI, Conversational AI, Large Language Models (LLMs), and Human-AI Interaction principles.
  • Experience designing chatbots, virtual assistants, copilots, recommendation engines, or intelligent workflows.
  • Knowledge of Responsible AI, explainability, transparency, and AI governance concepts.

UX Tools & Technology Expertise Must know any one tool mentioned in the list below.

Design & Prototyping

  • Figma, FigJam
  • Axure RP
  • Adobe XD

Analytics & Insights

  • Google Analytics (GA4)
  • FullStory
  • Microsoft Clarity

Collaboration & Delivery

  • Jira
  • Confluence
  • Azure DevOps
  • Miro / Mural
  • Notion
  • Microsoft Teams / Slack

AI & Emerging Technologies

  • ChatGPT
  • Microsoft Copilot
  • Claude
  • Gemini
  • Perplexity
  • Figma AI / FigJam AI

AI Platforms (Preferred)

  • OpenAI
  • Azure OpenAI

Key Competencies

UX Leadership

  • User-Centered Design
  • Design Thinking
  • Service Design
  • Interaction Design
  • UX Research
  • Design Systems
  • Accessibility & Inclusive Design

Strategic & Business

  • Customer Experience Strategy

AI & Innovation

  • Human-AI Interaction Design
  • Conversational UX
  • Prompt Design & Evaluation
  • AI Explainability & Transparency
  • Responsible AI
  • AI Product Thinking

Success Measures

  • Improved customer satisfaction, usability, and accessibility scores.
  • Increased product adoption, engagement, and retention.
  • Successful implementation of UX standards and design systems.
  • Adoption and effectiveness of AI-powered features.
  • Positive stakeholder and customer feedback.
  • Growth of UX maturity and design capabilities across the organization.

Apply
Similar Jobs
Loading data...