Job Title: Trellix Email Threat Prevention Support Engineer - USA hours

Location: Remote (UK)

Salary/Rate: 343/ day inside IR35

Start Date: 11/11/24

Job Type: Contract



My Client is a global leader in healthcare and Pharmaceuticals. As a Trellix Email Threat Prevention Support Engineer, you will be at the forefront of ensuring our customers receive exceptional technical support and assistance with our email security solutions. You will play a vital role in resolving technical issues, optimizing product performance, and delivering outstanding customer service. This position requires a deep understanding of email security technologies, strong troubleshooting skills, and a passion for helping customers succeed





Required Skills/Experience

The ideal candidate will have the following:



o Strong problem-solving abilities and attention to detail.

o Excellent communication skills for collaborating with cross-functional teams.

o Knowledge of cloud architectures and on-premise NX/EX infrastructures.

o In-depth knowledge of email protocols (SMTP, POP3, IMAP) and email security technologies.

o Proficiency in configuring and managing ETP or on-prem EX policies.

o Ability to work independently and collaborate effectively in a team environment.

o Proficiency in IDS/IPS

o Proficiency in Linux/Unix operating systems.

o Hands-on experience with any Email Security and Network Security products.

o Ability to adapt to evolving threat landscapes and implement effective security measures.

o Hands-on experience with other Trellix products such as NX, FX, CM and MVX is a plus.





Job Responsibilities/Objectives



Email Security Implementation

o Architect and deploy Trellix Email Security solutions, including ETP configurations, policy creation and integration with on-prem CM and Splunk.

o Configure multi-layered detection techniques, such as advanced URL defense, attachment detonation, and deferred phishing detection.





Threat Detection and Response

o Monitor inbound email traffic for any rejections, queuing.

o Investigate and respond to incidents related to false positives, quarantines, email delay and riskware blocks.

o Diagnose and troubleshoot technical issues related to email security incidents and product functionality.





Security Audit and Compliance

o Implement necessary remediation measures to enhance email security.

o Stay updated on industry best practices and emerging threats.

o Coordinate with vendor to remediate any vulnerabilities identified.







Collaboration

o Collaborate with customers and internal teams to identify solutions and implement best practices.

o Document technical solutions, FAQs, and troubleshooting guides for internal and external use.

o Work closely with SOC, EIS, and Groupware team to enhance threat detection capabilities.

o Develop and deliver product demonstrations, training sessions, and knowledge transfer sessions for customers.



If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.





Disclaimer

Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.



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