Sprinklr Implementation Consultant

Sprinklr Implementation Consultant

Posted 3 days ago by 1762323571

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Negotiable
Outside
Remote
USA
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Application Programming Interface (API) Artificial Intelligence Cloud Computing Cloud Technology Groovy (Programming Language) JavaScript (Programming Language) Salesforce Scripting Systems Architecture WebRTC Wireshark

Summary: The Sprinklr Implementation Consultant role requires a seasoned professional with a minimum of 18 years of experience, specializing in Sprinklr implementations and voice technologies. The position is remote and focuses on platform configuration, system architecture, and API integrations. Candidates should possess development experience in Groovy or JavaScript and have familiarity with Generative AI concepts.

Key Responsibilities:

  • Experience with Sprinklr implementations (Core)
  • Deep understanding of voice technologies, protocols (TCP/IP, VOIP, SIP, RTP, WebRTC), and contact center infrastructure
  • Proficiency in platform configuration, system architecture, API integrations (preferred), and VoIP troubleshooting tools (e.g., Wireshark)
  • Experience integrating with CRMs like Salesforce Service Cloud and other customer engagement platforms
  • Development experience with Groovy, JavaScript, and/or scripting for integrations is a MUST
  • Familiarity with Generative AI and Large Language Model (LLM) concepts
  • Understanding of API integrations and using APIs in workflows

Key Skills:

  • Minimum 18 years of total experience
  • Experience with Sprinklr implementations
  • Deep understanding of voice technologies and protocols
  • Proficiency in platform configuration and system architecture
  • API integrations experience
  • Development experience with Groovy, JavaScript, or scripting
  • Familiarity with Generative AI and LLM concepts

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:
Role: Sprinklr Implementation Consultant
Location : Remote
Duration : Long Term

Experience level: Minimum 18 years of total experience.

  • Experience with Sprinklr implementations (Core)
  • Deep understanding of voice technologies, protocols (TCP/IP, VOIP, SIP, RTP, WebRTC), and contact center infrastructure
  • Proficiency in platform configuration, system architecture, API integrations (preferred), and VoIP troubleshooting tools (e.g., Wireshark).
  • Experience integrating with CRMs like Salesforce Service Cloud and other customer engagement platforms.
  • Development experience with Groovy, JavaScript, and/or scripting for integrations is a MUST.
  • Familiarity with Generative AI and Large Language Model (LLM) concepts
  • Understanding of API integrations and using APIs in workflows
Thanks & Regards
Venkat
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