Site Operations Analyst-Remote
Posted 4 days ago by Generis TEK Inc.
Negotiable
Undetermined
Remote
Remote
Summary: The Site Operations Analyst role is a contract position focused on supporting the daily operations of digital tools and guest-facing experiences. The analyst will monitor website and app performance, manage incidents, and collaborate with cross-functional teams to resolve issues. This position requires weekend support and involves data analysis to improve operational efficiency. The role is remote and based in Chicago, IL.
Key Responsibilities:
- Monitor dashboards, guest feedback and escalations (e-mails, teams, orders, traffic, errors, booking flows) and escalate issues to the appropriate teams
- Use alerting systems (e.g., JIRA, ServiceNow, monitoring tools) to catch issues early
- Triage incoming tickets by severity (high = revenue/customer impact)
- Reproduce issues and gather key details (screenshots, timestamps, impacted systems)
- Escalate to IT or engineering with clear documentation
- Track issues through resolution and communicate status updates
- Act as the bridge between business, IT, product, and operations
- Participate in standups, incident calls, and project meetings
- Pull and analyze reports (conversion, inventory availability, error rates)
- Compare trends over time (day-over-day, promo vs. non-promo)
- Translate data into simple insights (what happened, why, impact)
- Execute test cases for new features as assigned (functional, regression, edge cases)
- Validate experiences across devices (desktop, mobile, app)
- Document defects clearly with steps to reproduce
- Partner with DeVops on resolutions for production issues
- Monitor and support daily operations of digital platforms
- Identify, triage, and resolve technical and operational issues in a timely manner
- Partner with IT and business teams to escalate and track incidents to resolution
- Assist in testing, validation, and deployment of new features and enhancements
- Maintain documentation for processes, workflows, and system changes
- Support execution of digital initiatives such as personalization
- Analyze basic performance metrics and user feedback to identify improvement opportunities
- Ensure data accuracy and system integrity across digital platforms
- Provide support for cross-functional teams and stakeholders
- Support Senior Digital Operations Analysts as needed
Key Skills:
- Bachelor's degree in Business, Information Systems, Marketing, or related field (or equivalent experience)
- 2+ years of experience in digital operations, eCommerce, or technical support
- Strong problem-solving and analytical skills
- Basic understanding of digital platforms and user experience
- Familiarity with ticketing systems (e.g., JIRA, ServiceNow) is a plus
- Strong communication and organizational skills
- Ability to manage multiple priorities in a fast-paced environment
Salary (Rate): undetermined
City: Chicago
Country: USA
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Please Contact: To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Sampada Rokde at email address can be reached on # .
We have Contract role Site Operations Analyst-Remote for our client at Chicago IL. Please let me know if you or any of your friends would be interested in this position.
Position Details:
Site Operations Analyst-Remote-Chicago IL
Location : Remote
Project Duration : 6 months
Pay Rate : $20/hr. to $25/hr. on W2
Description:
The Site Operations Analyst I supports the day-to-day operations of digital tools, platforms, and guest-facing experiences. This role is responsible for monitoring the website and app, communicating issues, executing site updates, and escalating incidents to the appropriate teams. This position will provide Saturday and Sunday daytime support.
Key Responsibilities:
Daily Monitoring & Operations
- Monitor dashboards, guest feedback and escalations (e-mails, teams, orders, traffic, errors, booking flows) and escalate issues to the appropriate teams
- Use alerting systems (e.g., JIRA, ServiceNow, monitoring tools) to catch issues early
Incident Management & Issue Resolution
- Triage incoming tickets by severity (high = revenue/customer impact)
- Reproduce issues and gather key details (screenshots, timestamps, impacted systems)
- Escalate to IT or engineering with clear documentation
- Track issues through resolution and communicate status updates
Cross-Functional Collaboration
- Act as the bridge between business, IT, product, and operations
- Participate in standups, incident calls, and project meetings
Data Analysis & Insights
- Pull and analyze reports (conversion, inventory availability, error rates)
- Compare trends over time (day-over-day, promo vs. non-promo)
- Translate data into simple insights (what happened, why, impact)
Testing & Quality Assurance
- Execute test cases for new features as assigned (functional, regression, edge cases)
- Validate experiences across devices (desktop, mobile, app)
- Document defects clearly with steps to reproduce
- Partner with DeVops on resolutions for production issues
Additional responsibilities:
- Monitor and support daily operations of digital platforms
- Identify, triage, and resolve technical and operational issues in a timely manner
- Partner with IT and business teams to escalate and track incidents to resolution
- Assist in testing, validation, and deployment of new features and enhancements
- Maintain documentation for processes, workflows, and system changes
- Support execution of digital initiatives such as personalization
- Analyze basic performance metrics and user feedback to identify improvement opportunities
- Ensure data accuracy and system integrity across digital platforms
- Provide support for cross-functional teams and stakeholders
- Support Senior Digital Operations Analysts as needed
Requirements:
- Bachelor s degree in Business, Information Systems, Marketing, or related field (or equivalent experience)
- 2+ years of experience in digital operations, eCommerce, or technical support
- Strong problem-solving and analytical skills
- Basic understanding of digital platforms and user experience
- Familiarity with ticketing systems (e.g., JIRA, ServiceNow) is a plus
- Strong communication and organizational skills
- Ability to manage multiple priorities in a fast-paced environment
To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Sampada Rokde at email address can be reached on # .