ServiceNow Configuration Administrator
Posted Today by Experis UK
Negotiable
Undetermined
Remote
Greater Lincoln Area, United Kingdom
Summary: The ServiceNow Configuration Administrator role involves hands-on configuration and support for device Lifecycle Management (DLM) services, focusing on bulk device refresh processes via ServiceNow. The position requires collaboration across multiple sectors and teams to ensure smooth service delivery and enhance customer satisfaction. The role is remote and offers a contract length extending until March 2026, subject to extension. Candidates should have a solid understanding of ServiceNow components and strong communication skills.
Key Responsibilities:
- Configure core data in ServiceNow: Locations, Schedules, Appointments, Assets, Stockrooms, Work Orders
- Triage and troubleshoot service-impacting issues with internal IT teams
- Support ad-hoc data/statistics requests
- Recommend and document service/system improvements
- Maintain operational documentation
- Stay current with ServiceNow features and maintain certifications
- Collaborate with stakeholders to ensure consistent processes
- Communicate system/process changes and their impacts
- Review release notes and validate system functionality post-upgrades
- Act as a ServiceNow and DLM refresh SME, sharing knowledge across teams
Key Skills:
- 6+ months in a ServiceNow-focused admin/coordinator role
- Solid understanding of ServiceNow components: tables, fields, reports, flows, business rules
- ServiceNow System Administrator certification (or equivalent)
- Strong communication skills for technical/non-technical audiences
- Excellent organisational skills and ability to manage multiple workstreams
- Self-driven with a desire to grow technical capabilities
- Additional ServiceNow certifications (ITSM, FSM, Asset Management, Walk-up)
- Basic JavaScript understanding
- Foundational knowledge of integrations
- Ability to apply transferable skills from previous roles
Salary (Rate): undetermined
City: Greater Lincoln Area
Country: United Kingdom
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Location: Remote
Security Clearance: Ideally SC Cleared
Day Rate: Competitive
Contract Length: November 2025 - March 2026 (Subject to Extension)
About The Role
We're seeking a ServiceNow Configuration Administrator to support device Lifecycle Management (DLM) service. This is a hands-on configuration and support role focused on enabling bulk device refresh processes via ServiceNow. You'll work across multiple sectors and teams, helping ensure the smooth delivery of our refresh services during a period of growth. Your contributions will directly impact service quality and customer satisfaction.
Key Responsibilities
- Configure core data in ServiceNow: Locations, Schedules, Appointments, Assets, Stockrooms, Work Orders
- Triage and troubleshoot service-impacting issues with internal IT teams
- Support ad-hoc data/statistics requests
- Recommend and document service/system improvements
- Maintain operational documentation
- Stay current with ServiceNow features and maintain certifications
- Collaborate with stakeholders to ensure consistent processes
- Communicate system/process changes and their impacts
- Review release notes and validate system functionality post-upgrades
- Act as a ServiceNow and DLM refresh SME, sharing knowledge across teams
Essential Skills
- 6+ months in a ServiceNow-focused admin/coordinator role
- Solid understanding of ServiceNow components: tables, fields, reports, flows, business rules
- ServiceNow System Administrator certification (or equivalent)
- Strong communication skills for technical/non-technical audiences
- Excellent organisational skills and ability to manage multiple workstreams
- Self-driven with a desire to grow technical capabilities
Desirable Skills
- Additional ServiceNow certifications (ITSM, FSM, Asset Management, Walk-up)
- Basic JavaScript understanding
- Foundational knowledge of integrations
- Ability to apply transferable skills from previous roles