Scrum Master

Summary: The role of Scrum Master / Agile Coach involves supporting the Customer Service Release Train with a focus on empowering teams and enhancing their performance. The ideal candidate should possess extensive experience in Scrum methodologies, particularly within customer service environments, and demonstrate strong facilitation and coaching skills. This position requires occasional onsite travel while primarily being remote. The candidate should also have experience with JIRA and ideally with SAP environments.

Key Responsibilities:

• Support the Customer Service Release Train as a Scrum Master / Agile Coach.
• Empower teams to achieve high performance through effective facilitation.
• Apply Scrum principles and manage Scrum processes using JIRA.
• Assist in team self-organization and conflict resolution.
• Facilitate workshops and occasional onsite meetings.
• Contribute to SAP-related projects, including migrations and integrations.

Key Skills:

• 5+ years of experience as a Scrum Master.
• Strong focus on Customer Service environments and release trains.
• Proven experience applying Scrum principles.
• Expertise with JIRA for managing Scrum processes.
• Excellent communication and facilitation skills.
• Coaching mindset to support team self-organization.
• Strong conflict resolution abilities.
• Experience with SAP environments is highly valuable.

Salary (Rate): undetermined

City: undetermined

Country: United Kingdom

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT