SAP Basis Program Manager

SAP Basis Program Manager

Posted 7 days ago by 1762324068

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Negotiable
Outside
Remote
USA
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Architecture Framework Business Continuity Cloud Computing Cloud Technology Computer Science Cyber Security Data Encryption Encryption Enterprise Architecture Google Cloud Google Cloud Platform (GCP) Information Management Infrastructure As A Service (IaaS) Key Management Management Microsoft Azure Project Management SAP Applications SAP Basis SAP HANA SAP Implementation SAP NetWeaver SAP Security Solution Design Stakeholder Management Technical Consulting Technical Services

Summary: The SAP Basis Program Manager is responsible for overseeing SAP technical consulting and service delivery, acting as the primary contact for customers regarding technology discussions. This role requires extensive experience in SAP Basis administration, technical project management, and customer engagement. The manager will coordinate with various stakeholders to ensure successful service delivery and address technical requirements effectively. Additionally, the position involves guiding customers on technical aspects and conducting operational reviews to align with cloud architecture and roadmap goals.

Key Responsibilities:

  • Primary contact for the customer regarding technology and cloud technical service delivery discussions.
  • Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required.
  • Support the Account team and the TechOps teams for execution of the service delivery plan and calendar.
  • Analyze customer technical requirements and organize / co-ordinate experts from Delivery team and drive those topics to resolution to the satisfaction of the customer.
  • Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders.
  • Guide customers on all technical aspects like Business Continuity, Security & Compliance, Networks, etc.
  • Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements.
  • Conduct Technical & operational reviews (monthly) to measure the progress against defined Cloud architecture & roadmap; establish and drive resolution plans to resolve issues and problems to completion.
  • Support the migration roadmap together with partners, System Integrators, and or SAP Professional Services.
  • Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools.
  • Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, Successfactors etc.

Key Skills:

  • Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Management.
  • High proficiency in the SAP product portfolio, offerings, and industry solutions.
  • Strong technical project management skills & customer-facing experience.
  • Strong ability to translate between technical and non-technical audience with confidence.
  • Strong engagement management, relationship building and de-escalation skills.
  • Excellent presentation, communication and moderator skills.
  • Good understanding of SAP solutions (releases, platform interdependencies, etc.).
  • Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment.
  • Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or Google Cloud Platform).

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

MUST HAVE:

  • 7+ years of experience with SAP Basis administrative duties REQUIRED.
  • 7+ years of customer-facing SAP Technical Consulting experience.
  • 7+ years of solution design, enterprise architecture, and or SAP implementation.
  • 5+ years experience in technical project management for SAP Operations or Implementation
  • SAP NetWeaver, OS/DB migration, SAP HANA certifications are plus.
  • Experience and certifications with IaaS Providers (AWS, MS Azure, or Google Cloud Platform) are an advantage.
  • SAP HANA and S/4 HANA skills would be very helpful but not mandatory.
  • Cloud security including Cyber Security, Encryption, and key management knowledge is preferred.

Following are the key tasks that this role will perform:

  1. Primary contact for the customer regarding technology and cloud technical service delivery discussions.
    Support client delivery manager (CDM) in regular cadence with stakeholders at customer and manage expectations with regards to service delivery.
  2. Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required.
  3. Support the Account team and the TechOps teams for execution of the service delivery plan and calendar.
    Analyze customer technical requirements and organize / co-ordinate experts from Delivery team and drive those topics to resolution to the satisfaction of the customer.
  4. Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders.
  5. Guide customers on all technical aspects like Business Continuity, Security & Compliance, Networks, etc.
  6. Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements.
  7. Conduct Technical & operational reviews (monthly) to measure the progress against defined Cloud architecture & roadmap; establish and drive resolution plans to resolve issues and problems to completion.
  8. Support the migration roadmap together with partners, System Integrators, and or SAP Professional Services.
  9. Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools.
  10. Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, Successfactors etc.

SKILLS AND COMPETENCIES:

  1. Bachelor s degree or higher in one of the following areas: Computer Science, Engineering, Information Management.
  2. High proficiency in the SAP product portfolio, offerings, and industry solutions.
  3. Strong technical project management skills & customer-facing experience
  4. Strong ability to translate between technical and non-technical audience with confidence
  5. Strong engagement management, relationship building and de-escalation skills
  6. Excellent presentation, communication and moderator skills
  7. Good understanding of SAP solutions (releases, platform interdependencies, etc.)
  8. Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment.
  9. Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or Google Cloud Platform).
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