Renewals Specialist - Contractor

Summary: The Renewals Specialist at Delinea is responsible for managing customer accounts, focusing on recurring revenue and software asset management. This role involves collaborating with various teams to resolve customer issues and promote retention and loyalty. The position requires expertise in licensing, complex software quoting, and understanding revenue models. It is a contractor position classified as outside IR35.

Key Responsibilities:

• Be a licensing expert and understand all the owned assets within a given account
• Strong understanding of complex software quoting
• Understanding of Annual Recurring Revenue (ARR), Annual Contract Value (ACV), and Total Contract Value (TCV) Revenue Models
• Work with professional services, technical support, and regional sales team to ensure smooth onboarding of new customers
• Work closely with customers on renewal during the Customer Journey for optimal retention
• Direct relationship with sales teams to drive expansions
• Review client requests with technical support, product management, and regional sales team and escalate as necessary
• Identify at-risk accounts, and take appropriate action and/or escalate as needed
• Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders
• Proactively start the procurement/renewal process three months prior to the renewal date to ensure on-time renewals

Key Skills:

• BA/BS preferred or equivalent experience
• 4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant, or Sales Engineer
• Knowledge in privilege access management and cybersecurity best practices
• Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Thycotic, etc. is a big plus
• Comfortability interfacing directly with complex, multi-divisional, multi-geographical clients, preferably at the director level
• Ability to understand high-level technical aspects of the product, provide business and technical solutions to help customers optimize use of the solution
• Competency with Salesforce and Customer Success Management platforms
• Ability to multi-task, problem solve, and work cross-functionally in a dynamic environment
• Excellent verbal and written communication skills

Salary (Rate): undetermined

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT