Project Manager

Project Manager

Posted Today by 1765081668

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Negotiable
Outside
Remote
USA
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Application Programming Interface (API) Atlassian Confluence Budgeting Computer Science Constituent Relationship Management Customer Relationship Management (CRM) Software Information Systems Interoperability JIRA Management Project Documentation Project Management Salesforce ServiceNow Stakeholder Management Workflows

Summary: The Technical Project Manager will oversee the planning, execution, and delivery of projects that integrate CXOne and Salesforce platforms within a healthcare setting. This role demands a combination of technical knowledge, project management expertise, and an understanding of healthcare operations. The successful candidate will work with cross-functional teams to ensure that solutions align with business goals and regulatory standards while enhancing patient and provider experiences.

Key Responsibilities:

  • Oversee end-to-end project management for CXOne and Salesforce implementations, upgrades, and integrations, ensuring timely, on-budget delivery.
  • Collaborate with business leaders, IT teams, and external vendors to gather requirements, define project goals, and communicate progress.
  • Translate business needs into technical specifications and coordinate with developers, architects, and QA teams for robust solutions.
  • Identify potential risks and issues early, developing mitigation strategies and maintaining documentation throughout the project lifecycle.
  • Drive continuous improvement by analyzing workflows, identifying bottlenecks, and recommending enhancements.
  • Ensure all solutions comply with healthcare regulations and company security standards.
  • Maintain comprehensive project documentation, status reports, and dashboards for leadership and stakeholders.

Key Skills:

  • Minimum 5 years of project management experience in healthcare or related industry.
  • Proven track record managing CXOne and Salesforce projects.
  • Experience with cloud-based platforms, CRM, and contact center technologies.
  • Strong understanding of CXOne and Salesforce architecture, APIs, and integration methods.
  • Familiarity with healthcare data standards and interoperability.
  • Proficiency in project management tools (e.g., Jira, Confluence, Apptio/TargetProcess, ServiceNow).
  • Excellent communication, leadership, and interpersonal skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong analytical and problem-solving abilities.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Technical PM

The Technical Project Manager will lead the planning, execution, and delivery of projects integrating CXOne and Salesforce platforms within a dynamic healthcare environment. This role requires a blend of technical expertise, project management skills, and a deep understanding of healthcare operations. The successful candidate will collaborate with cross-functional teams to ensure solutions meet business objectives, regulatory requirements, and deliver exceptional patient and provider experiences.

Key Responsibilities

Project Leadership:
Oversee end-to-end project management for CXOne and Salesforce implementations, upgrades, and integrations. Ensure projects are delivered on time, within scope, and on budget.

Stakeholder Engagement:
Work closely with business leaders, IT teams, and external vendors to gather requirements, define project goals, and communicate progress.

Technical Coordination:
Translate business needs into technical specifications. Coordinate with developers, architects, and QA teams to ensure solutions are robust, scalable, and compliant.

Risk & Issue Management:
Identify potential risks and issues early. Develop mitigation strategies and maintain clear documentation throughout the project lifecycle.

Process Improvement:
Drive continuous improvement by analyzing workflows, identifying bottlenecks, and recommending enhancements to maximize efficiency and quality.

Compliance & Security:
Ensure all solutions adhere to healthcare regulations and company security standards.

Reporting & Documentation:
Maintain comprehensive project documentation, status reports, and dashboards for leadership and stakeholders.

Skills & Required Qualifications
Experience: Minimum 5 years of project management experience in healthcare or related industry.
Proven track record managing CXOne and Salesforce projects.
Experience with cloud-based platforms, CRM, and contact center technologies.
Technical Skills: Strong understanding of CXOne and Salesforce architecture, APIs, and integration methods.
Familiarity with healthcare data standards and interoperability.
Proficiency in project management tools (e.g., Jira, Confluence, Apptio/TargetProcess, ServiceNow).
Soft Skills: Excellent communication, leadership, and interpersonal skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong analytical and problem-solving abilities.

Preferred Qualifications
Experience working with major healthcare organizations.
Knowledge of patient engagement solutions and digital health platforms.
Agile and Waterfall project management methodologies.

Education:
Bachelor s degree in Computer Science, Information Systems, Business, or related field.

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