Product Owner - Salesforce Service Cloud & SAP Integration

Product Owner - Salesforce Service Cloud & SAP Integration

Posted 1 day ago by 1761973353

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Negotiable
Outside
Remote
USA
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Asset Tracking Business Requirements Cloud Computing Cloud Technology Cross-Functional Collaboration Data Governance Data Management Data Privacy Laws Dell Boomi (Integration Platform) Device Tracking Software Digital Transformation Key Performance Indicators (KPIs) Management Master Data Management Middleware MuleSoft Product Management Risk Mitigation Salesforce SAP Applications Service Innovation Stakeholder Management Thought Leadership Workflows

Summary: We are looking for a Senior Product Owner to spearhead the integration of Salesforce Service Cloud with SAP S/4HANA within a healthcare-focused organization. This role involves leading service transformation initiatives, ensuring regulatory compliance, and enhancing customer service operations. The ideal candidate will have extensive experience in product management, particularly with Salesforce and SAP integrations. Strong leadership and communication skills are essential for driving cross-functional collaboration and delivering impactful solutions.

Key Responsibilities:

  • Define and own the product vision and roadmap for Salesforce Service Cloud integrated with SAP S/4HANA.
  • Lead large-scale service transformation initiatives across global teams and business units.
  • Translate complex business requirements into actionable user stories, workflows, and technical specifications.
  • Oversee end-to-end integration of service processes including case management, service orders, warranties, and asset tracking.
  • Collaborate with engineering, operations, compliance, and customer support teams to ensure alignment and delivery.
  • Ensure solutions meet healthcare industry regulations (e.g., HIPAA, FDA, ISO 13485) and data privacy standards.
  • Drive adoption of digital service tools and monitor KPIs to inform product enhancements.
  • Serve as a thought leader in service innovation, customer experience, and digital transformation.

Key Skills:

  • 10+ years of experience in product management or ownership, with at least 5 years focused on Salesforce Service Cloud.
  • Proven track record of leading enterprise-scale integration projects involving SAP S/4HANA, especially in service and logistics domains.
  • Deep domain expertise in scientific instruments and healthcare service operations.
  • Strong understanding of middleware platforms (e.g., SAP CPI, MuleSoft, Dell Boomi) and API-based integrations.
  • Experience working in Agile/Scrum environments with distributed global teams.
  • Exceptional communication, leadership, and stakeholder management skills.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: Senior

Industry: IT

Detailed Description From Employer:

Position Title: Product Owner - Salesforce Service Cloud & SAP Integration

Job Location: USA Remote

Joining Mode: Long Term Contract

Mandatory Skills: Product Owner, Salesforce Service Cloud, SAP S/4HANA, SAP CPI, MuleSoft, Dell Boomi

Role Overview:

We are seeking a visionary and experienced Senior Product Owner to lead the strategy, development, and delivery of integrated service

solutions leveraging Salesforce Service Cloud and SAP S/4HANA. This role is pivotal in transforming customer service operations for a

healthcare-focused organization specializing in scientific instruments. You will drive cross-functional collaboration, ensure regulatory compliance,

and deliver scalable, high-impact solutions that enhance service efficiency and customer satisfaction.

________________________________________

Key Responsibilities:

  • Define and own the product vision and roadmap for Salesforce Service Cloud integrated with SAP S/4HANA.
  • Lead large-scale service transformation initiatives across global teams and business units.
  • Translate complex business requirements into actionable user stories, workflows, and technical specifications.
  • Oversee end-to-end integration of service processes including case management, service orders, warranties, and asset tracking.
  • Collaborate with engineering, operations, compliance, and customer support teams to ensure alignment and delivery.
  • Ensure solutions meet healthcare industry regulations (e.g., HIPAA, FDA, ISO 13485) and data privacy standards.
  • Drive adoption of digital service tools and monitor KPIs to inform product enhancements.
  • Serve as a thought leader in service innovation, customer experience, and digital transformation.

________________________________________

Required Qualifications:

  • 10+ years of experience in product management or ownership, with at least 5 years focused on Salesforce Service Cloud.
  • Proven track record of leading enterprise-scale integration projects involving SAP S/4HANA, especially in service and logistics domains.
  • Deep domain expertise in scientific instruments and healthcare service operations.
  • Strong understanding of middleware platforms (e.g., SAP CPI, MuleSoft, Dell Boomi) and API-based integrations.
  • Experience working in Agile/Scrum environments with distributed global teams.
  • Exceptional communication, leadership, and stakeholder management skills.

________________________________________

Preferred Qualifications:

  • Salesforce certifications (e.g., Service Cloud Consultant, Advanced Administrator).
  • Experience with field service management, service contracts, and installed base tracking.
  • Familiarity with master data management and data governance practices.
  • Background in regulated environments with a focus on quality, compliance, and risk mitigation.
  • Experience with global rollouts and multi-region service models.

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