Position: Pensions Administrator, Complaints
Industry: Finance, Pensions
Location: Fully Remote

Job Description:

We are seeking a skilled Pensions Administrator to join our financial services team. The ideal candidate will resolve pensions related queries and customer complaints efficiently, fairly, and professionally.

Key Responsibilities:

• Handle complaints received via phone, email, and letters.


• Communicate promptly, politely, and professionally with customers.


• Clarify and agree queries with customers over the phone to ensure full understanding.

Engagement: Contract role via umbrella company only.

Required Skills & Experience:

• Proven experience in handling complaints within a financial services organisation.


• Expertise in dealing with difficult situations in a professional manner.


• Strong letter-writing skills.


• Experience with bereavements


• Redress and calculations


• Experience in remediation


• In-depth knowledge of pensions and/or investment products.


• Ability to meet individual output and quality metrics.