Position: Pensions Administrator, Complaints Industry: Finance, Pensions Location : Fully Remote Job Description: We are seeking a skilled Pensions Administrator to join our financial services team. The ideal candidate will resolve pensions related queries and customer complaints efficiently, fairly, and professionally. Key Responsibilities: Handle complaints received via phone, email, and letters. Communicate promptly, politely, and professionally with customers. Clarify and agree queries with customers over the phone to ensure full understanding. Engagement: Contract role via umbrella company only. Required Skills & Experience: Proven experience in handling complaints within a financial services organisation. Expertise in dealing with difficult situations in a professional manner. Strong letter-writing skills. Experience with bereavements Redress and calculations Experience in remediation In-depth knowledge of pensions and/or investment products. Ability to meet individual output and quality metrics.