Lead Engineer (ServiceNow ITOM Discovery & Service Mapping)
Posted Today by 1765080421
Negotiable
Outside
Remote
USA
Summary: The role of Lead Engineer (ServiceNow ITOM Discovery & Service Mapping) involves supporting and enhancing ServiceNow's Discovery and Service Mapping capabilities. The position requires deep technical configuration and scripting expertise, along with leading workshops to clarify requirements for new technology components. The engineer will also perform health checks and operational reviews to ensure accurate service mapping and reconciliation of configuration items. This is a remote position with a focus on ITOM operations and integration with various data services.
Key Responsibilities:
- Support, enhance and maintain the ServiceNow Discovery and Service Mapping capabilities.
- Host Discovery workshops and design work sessions for requirements clarity.
- Execute deep technical configuration and scripting for ServiceNow ITOM.
- Ensure efficient reconciliation and avoidance of CI duplication.
- Lead the build out, attestation, refinement, and troubleshooting of Service Maps.
- Perform regular health checks and operational reviews of Service Maps and Discovery error trackers.
Key Skills:
- Minimum six years of proven experience with CMDB, Discovery and Service Mapping Operations.
- Bachelor's degree from an accredited college or university is preferred.
- Deep functional and technical knowledge of data services and integration with 3rd party sources.
- Experience with Identification & Reconciliation Engine (IRE) and MID Server management.
- Understanding of IT Asset Management (ITAM) and Vulnerability Response principles.
- Strong organizational skills and ability to work on multiple projects simultaneously.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Xoriant is an equal opportunity employer. No person shall be excluded from consideration for employment because of race, ethnicity, religion, caste, gender, gender identity, sexual orientation, marital status, national origin, age, disability or veteran status.
Job Title: ServiceNow ITOM
Location: Remote
Duration: 1 year (Will get Extend)
Rate: As per Market
Responsibilities:
Support, enhance and maintain the ServiceNow Discovery and Service Mapping capabilities to ensure accurate population of infrastructure and application services
Host Discovery workshops and design work sessions to obtain requirements clarity regarding added technology components and how current settings support Discovery capabilities for new onboarded technologies
Execute deep technical configuration and scripting for ServiceNow ITOM: Discovery patterns, schedules, probes, and sensors, MID Server troubleshooting
Ensure efficient reconciliation and avoidance of CI duplication through effective identifiers and data policies (e.g., Identification Reconciliation Engine (IRE))
Lead the build out, attestation, refinement, and troubleshooting of Service Maps to ensure accurate representation
Perform regular health checks and operational reviews of Service Maps and Discovery error trackers, to identify incomplete mappings, broken dependencies or other discrepancies and issues that require remediation
Required Qualifications
Minimum six years of proven experience with CMDB, Discovery and Service Mapping Operations
Bachelor s degree from an accredited college or university is preferred
Deep functional and technical knowledge of data services, including integration with 3rd party sources (SCCM, JAMF, Solarwinds), familiarity with cloud infrastructure (AWS, Azure, Google Cloud Platform)
Experience with Identification & Reconciliation Engine (IRE), Service Graph Connectors, MID Server management (strong troubleshooting skills with MID Servers, connectivity, and system performance)
Understanding of IT Asset Management (ITAM) and Vulnerability Response principles and their integration with CMDB
Strong organizational skills and ability to work on multiple projects simultaneously.