IT Manager
Posted 1 week ago by develop
Negotiable
Inside
Remote
United Kingdom
Summary: The IT Manager role is focused on leading and scaling IT operations for a remote-first cybersecurity education platform. The position requires expertise in IT management, systems administration, and cybersecurity practices, with a strong emphasis on building secure and efficient digital workplaces. The ideal candidate will be responsible for overseeing IT infrastructure, security compliance, automation, and support across a globally distributed team. This strategic role is suited for someone passionate about enhancing productivity and ensuring a seamless IT experience for employees.
Key Responsibilities:
- Administer and maintain the organization’s Google Workspace environment.
- Implement and manage software licensing solutions.
- Oversee device procurement, implement MDM, and optimize hardware lifecycle management.
- Enforce best-in-class cybersecurity practices (SSO, MFA, IAM).
- Maintain compliance with GDPR, ISO 27001, and related standards.
- Conduct regular security audits and risk assessments.
- Automate critical workflows (onboarding/offboarding, access management).
- Deploy and maintain an ITSM tool (e.g., Jira, Notion) to manage support requests.
- Drive cost efficiency across cloud and SaaS operations.
- Deliver responsive IT support across global time zones.
- Track and improve IT performance metrics.
- Ensure a frictionless employee onboarding/offboarding experience.
- Manage SSO integrations and maintain visibility over license usage.
- Conduct regular permission audits to minimize risk.
- Develop and maintain disaster recovery and backup strategies.
- Guarantee 24/7 continuity for business-critical systems.
- Oversee SaaS, cloud, and IT vendor relationships.
- Evaluate new technologies to align with company growth and budget goals.
Key Skills:
- Good experience of IT management and systems administration in a remote-first SaaS or tech environment.
- Expert in Google Workspace administration and automation (APIs, scripts).
- Hands-on experience with MDM, IAM, and SSO tools.
- Strong knowledge of cybersecurity and compliance frameworks (GDPR, ISO 27001, SOC 2).
- Proven success automating IT workflows and implementing ITSM solutions.
- Skilled at vendor management, troubleshooting, and supporting distributed teams.
- Excellent communicator with strong stakeholder management abilities.
Salary (Rate): undetermined
City: undetermined
Country: United Kingdom
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
IT Manager – Must come from a Remote, SaaS organisation Must be available to start immediately Perm or contract £60k - £80k / Inside IR35 day rate Remote in UK A rapidly growing, remote-first cybersecurity education platform is seeking an IT Manager to lead and scale its IT operations across a globally distributed team. This strategic role is ideal for someone passionate about building secure, scalable systems that empower people to do their best work—wherever they are in the world.
Why Join This is an opportunity to join a mission-driven, fully remote organization that helps millions of people learn cybersecurity skills through gamified, hands-on learning. The company operates at the intersection of technology, education, and security—where innovation directly impacts how the next generation of cyber professionals learn and grow. You’ll shape the IT foundation of a company that values autonomy, creativity, and a global-first mindset.
The Role The IT Manager will own all aspects of IT infrastructure, security, automation, and support—removing friction, driving productivity, and enabling a secure, efficient digital workplace.
Key Responsibilities
- Infrastructure & Operations Administer and maintain the organization’s Google Workspace environment.
- Implement and manage software licensing solutions.
- Oversee device procurement, implement MDM, and optimize hardware lifecycle management.
- Security & Compliance Enforce best-in-class cybersecurity practices (SSO, MFA, IAM).
- Maintain compliance with GDPR, ISO 27001, and related standards.
- Conduct regular security audits and risk assessments.
- Automation & Efficiency Automate critical workflows (onboarding/offboarding, access management).
- Deploy and maintain an ITSM tool (e.g., Jira, Notion) to manage support requests.
- Drive cost efficiency across cloud and SaaS operations.
- Support & Service Management Deliver responsive IT support across global time zones.
- Track and improve IT performance metrics.
- Ensure a frictionless employee onboarding/offboarding experience.
- Software & Access Management Manage SSO integrations and maintain visibility over license usage.
- Conduct regular permission audits to minimize risk.
- Business Continuity Develop and maintain disaster recovery and backup strategies.
- Guarantee 24/7 continuity for business-critical systems.
- Vendor Management Oversee SaaS, cloud, and IT vendor relationships.
- Evaluate new technologies to align with company growth and budget goals.
What Success Looks Like A seamless IT experience for every employee—swift onboarding and offboarding. Zero compliance risk—complete control over access and system integrity. Optimized spend—clear ROI on every tool and device. Security-first culture—MFA, IAM, and SSO embedded throughout operations. Resilient systems—rapid recovery and continued service during incidents.
About You Good experience of IT management and systems administration experience in a remote-first SaaS or tech environment. Expert in Google Workspace administration and automation (APIs, scripts). Hands-on experience with MDM, IAM, and SSO tools. Strong knowledge of cybersecurity and compliance frameworks (GDPR, ISO 27001, SOC 2). Proven success automating IT workflows and implementing ITSM solutions. Skilled at vendor management, troubleshooting, and supporting distributed teams. Excellent communicator with strong stakeholder management abilities. Please note: Sponsorship is not available for this role at this time.