Insurance Contingent Investigator

Summary: The Insurance Contingent Investigator role involves investigating disputes within the insurance sector for the Financial Ombudsman Service, requiring candidates to have relevant industry experience. This home-based position is full-time for a duration of 12 months, with a pay rate starting at £210 per day, increasing to £260 after accreditation. Candidates must provide their own equipment and have a reliable internet connection to perform their duties effectively. The role emphasizes strong problem-solving skills, attention to detail, and excellent communication abilities.

Key Responsibilities:

• Investigate both sides of insurance disputes and make fair decisions on outcomes.
• Participate in a remote internal training program to prepare for the role.
• Handle customer inquiries via telephone, building rapport and maintaining composure under pressure.
• Manage conflicting deadlines and demonstrate effective time management skills.
• Focus on quality customer service and adherence to industry standards.

Key Skills:

• Experience in resolving complaints and making decisions in the insurance industry.
• Knowledge of various insurance products, including motor, home, and medical insurance.
• Excellent problem-solving and decision-making skills with attention to detail.
• Strong written and verbal communication skills.
• Ability to manage customer inquiries and maintain professionalism under pressure.

Salary (Rate): 260

City: East London

Country: United Kingdom

Working Arrangements: remote

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: Other