Field Service Technician
Posted 1 week ago by Motion Recruitment Partners, LLC
Negotiable
Undetermined
Remote
Remote or Avon, Indiana
Summary: The Field Service Technician role involves providing technical support and services for POS systems and related hardware in a restaurant environment. This position is a 2-month contract based in Avon, IN, requiring strong customer service skills and the ability to perform physical tasks. The technician will be responsible for troubleshooting, repairing, and installing equipment while ensuring customer satisfaction. Applicants must be authorized to work in the US and have reliable transportation for travel between locations.
Key Responsibilities:
- Provide exceptional customer service while supporting restaurant operators and staff.
- Install, maintain, analyze, troubleshoot, and repair POS systems, hardware, peripherals, and related equipment.
- Resolve technical issues efficiently and clearly communicate solutions to customers.
- Document work performed, maintain system configurations, and execute hardware/software upgrades or replacements.
- Perform light contractor work such as drilling, mounting hardware, and running cabling as needed to complete installations or repairs.
- Train restaurant employees for proper use of supported systems and equipment.
- Diagnose and repair product failures; order and replace parts as needed.
- Recommend appropriate products, services, or solutions based on customer needs.
- Apply working knowledge of kitchen operations and backend workflows to ensure seamless technology integration.
- Follow established procedures and guidelines while working with minimal to no supervision.
- Report to a Team Lead or Field Services Manager.
Key Skills:
- 0-2 years of experience in troubleshooting and repairing POS or computer hardware systems.
- Strong customer service and communication skills, with the ability to remain calm under pressure.
- Basic understanding of networking concepts and restaurant technology environments.
- Ability to perform light physical/contractor tasks (drilling, mounting, etc.).
- Willingness to work evenings and participate in an on-call rotation as needed.
- Reliable transportation for travel between customer locations.
- Completion of account-specific training and network cable termination training.
- Active driver's license.
Salary (Rate): undetermined
City: Avon
Country: United States
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Our client is looking for a Field Service Technician for a 2-month contract in Avon, IN 46123.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 2 months
Required Skills & Experience
- 0-2 years of experience in troubleshooting and repairing POS or computer hardware systems.
- Strong customer service and communication skills, with the ability to remain calm under pressure.
- Basic understanding of networking concepts and restaurant technology environments.
- Ability to perform light physical/contractor tasks (drilling, mounting, etc.).
- Willingness to work evenings and participate in an on?call rotation as needed.
- Reliable transportation for travel between customer locations.
- Completion of account-specific training and network cable termination training.
- Active driver's license.
What You Will Be Doing
- Provide exceptional customer service while supporting restaurant operators and staff.
- Install, maintain, analyze, troubleshoot, and repair POS systems, hardware, peripherals, and related equipment.
- Resolve technical issues efficiently and clearly communicate solutions to customers.
- Document work performed, maintain system configurations, and execute hardware/software upgrades or replacements.
- Perform light contractor work such as drilling, mounting hardware, and running cabling as needed to complete installations or repairs.
- Train restaurant employees for proper use of supported systems and equipment.
- Diagnose and repair product failures; order and replace parts as needed.
- Recommend appropriate products, services, or solutions based on customer needs.
- Apply working knowledge of kitchen operations and backend workflows to ensure seamless technology integration.
- Follow established procedures and guidelines while working with minimal to no supervision.
- Report to a Team Lead or Field Services Manager.