EHR Helpdesk Analyst

Summary: The EHR Helpdesk Analyst role involves providing advanced Epic EHR support across 13 facilities in a fully remote capacity. The position requires resolving technical issues, managing access, and supporting users, including work on weekends and holidays to ensure reliable patient care systems. The work schedule is during the 1st shift from 7 AM to 3:30 PM EST. Candidates must have relevant experience in a healthcare or clinical environment.

Key Responsibilities:

• Provide advanced Epic EHR support across 13 facilities.
• Resolve technical issues and manage user access.
• Support users, including during weekends and holidays.
• Ensure reliable patient care systems.

Key Skills:

• Minimum of 2 years providing Epic technical support in a healthcare or clinical environment.
• Proficient with ServiceNow or other enterprise ticketing systems.
• In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts).
• Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk).
• Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM).

Salary (Rate): £36.00 hourly

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT