Ecommerce Operations Manager (Remote, UK-Based)
Posted 1 week ago by The Honest Dog Co
£32,000 Per year
Undetermined
Remote
London Area, United Kingdom
Summary: The Ecommerce Operations Manager at Honest Dog Company will play a crucial role in the daily operations of a rapidly growing dog supplement brand. This hands-on position involves managing customer experience, overseeing TikTok Shop and affiliate programs, and ensuring smooth inventory operations. The ideal candidate will have a proactive approach and a strong customer service orientation, working directly with the founder to drive the business forward.
Key Responsibilities:
- Manage customer support inbox, social media comments, and messages to ensure prompt and thoughtful responses.
- Oversee TikTok Shop listings and grow the affiliate network while building relationships with creators.
- Monitor stock levels across 3PL, Amazon, and in-transit inventory, flagging potential issues.
- Liaise with suppliers and warehouse on deliveries and lead times.
- Handle general operations, including order issues, process improvements, and reporting.
Key Skills:
- 1-3 years of experience in ecommerce, DTC, or a similar fast-paced environment.
- Proactive problem-solving skills with the ability to provide solutions.
- Strong written communication skills in a customer-facing context.
- Familiarity with tools like Shopify, TikTok Shop, and Klaviyo.
- Reliability and ownership of work responsibilities.
- Based in the UK.
Salary (Rate): £32,000 yearly
City: London Area
Country: United Kingdom
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Honest Dog Company is a fast growing dog supplement brand selling across Shopify DTC, Amazon, and TikTok Shop. We've grown from a bedroom brand to over £1.8M annual revenue and 4,000+ active subscribers in under 3 years. Bootstrapped, profitable, and scaling. We're hiring a hands-on operations person to work directly alongside the founder. You'll have genuine ownership over the day-to-day running of the business.
Customer experience - managing our support inbox, social media comments and messages, and ensuring every customer gets a fast, thoughtful response. We use AI tooling to assist, but you'll bring the judgment and the human touch.
TikTok Shop & affiliate programme - managing our TikTok Shop listings, growing our affiliate network using automation tools, building relationships with top-performing creators, and monitoring content performance.
Inventory & operations - monitoring stock levels across our 3PL, Amazon, and in-transit inventory using our internal dashboard. Flagging issues before they become problems. Liaising with suppliers and our warehouse on deliveries and lead times.
General ops - you'll be the person who makes sure nothing falls through the cracks. Order issues, process improvements, reporting, and anything else that keeps the business running smoothly.
You're a good fit if you:
- Have 1-3 years of experience in ecommerce, DTC, or a similar fast-paced environment
- Are proactive. You investigate problems and come with solutions, not just questions
- Can write clearly and warmly in a customer-facing context
- Are comfortable with tools like Shopify, TikTok Shop, Klaviyo, or are quick to pick up new platforms
- Are reliable, consistent, and take ownership of your work
- Are based in the UK
This role isn't for you if:
- You prefer being told what to do rather than figuring things out
- You need close supervision to stay productive
- You see customer service as beneath you
- You're looking for a purely strategic role, this is hands-on
What we offer:
- £30,000 - £32,000 depending on experience
- Fully remote (UK-based)
- Direct access to the founder - you'll learn how a modern ecommerce brand actually operates
- Real ownership and room to grow as the business scales
- A lean, fast-moving environment where your work has immediate impact
- Unlimited free dog supplements!
If this sounds like you, send a short video introduction (under 2 minutes) telling us why you're interested and what you'd bring to the role to: george@honestdogcompany.co.uk