D365 / Dynamics 365 Consultant / Senior Developer
Posted 1 week ago by Initialize
Negotiable
Undetermined
Remote
United Kingdom
Summary: The D365/Dynamics 365 Consultant role involves assessing and enhancing customer implementations of Dynamics 365 and Power Platform, focusing on architecture, security, and operational processes. The consultant will conduct technical analyses, identify risks, and recommend improvements aligned with Microsoft best practices. This position requires extensive experience in Dynamics 365 modules and foundational technologies, along with strong communication skills for stakeholder engagement. The role is remote and spans a duration of 12 months.
Key Responsibilities:
- Assess customer Dynamics 365 Customer Engagement and Power Platform implementations across architecture, configuration, integrations, and environment setup.
- Evaluate Dynamics 365 and Power Platform security and access models, including security roles, Business Units, teams, and user permissions.
- Conduct in-depth technical analysis of Dynamics 365 Customer Engagement apps, Dataverse structures, and app configuration.
- Review and enhance customer solution quality by contributing feedback to offering, validating implementation patterns, and strengthening application health through best-practice guidance.
- Identify risks, blockers, misconfigurations, and performance issues across D365 Customer Engagement infrastructure, customizations, data models, integrations, and overall environment health.
- Recommend improvements aligned with Microsoft best practices for Dynamics 365, Dataverse, Power Apps, Power Automate, platform governance, ALM processes, and enterprise CRM modernization.
- Deliver professional, customer-facing documentation summarizing health assessment findings, environment configuration reviews, and recommended next steps for long-term platform success.
Key Skills:
- Minimum 5+ years of hands-on experience with Dynamics 365 modules (Sales, Customer Service, Field Service).
- Up to date knowledge of foundational technologies for Dynamics 365 and Power Platform (Dataverse, Power Apps, Power Automate).
- Experience in Major Incident Response Plans (MIRPs) and business continuity planning.
- Excellent communication and documentation skills for technical and executive stakeholders.
- Background in technical consulting or assessment-based delivery engagements.
- Familiarity with compliance frameworks such as ISO 22301, NIST SP 800-34, or SOC 2 Type II.
- Certifications in Power Platform Model App, Dynamics 365 Fundamentals, or relevant experience.
Salary (Rate): undetermined
City: undetermined
Country: United Kingdom
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
D365/Dynamics 365 Consultant - remote - 12 months - UK
Key responsibilities
- Assess customer Dynamics 365 Customer Engagement and Power Platform implementations across architecture, configuration, integrations, and environment setup.
- Ability to assess Dynamics 365 and Power Platform security and access models, including security roles, Business Units, teams, and user permissions.
- Evaluate the effectiveness of customer health, operational processes and environment administration practices.
- Conduct in-depth technical analysis of Dynamics 365 Customer Engagement apps, Dataverse structures, and app configuration.
- Review and enhance customer solution quality by contributing feedback to offering, validating implementation patterns, and strengthening application health through best-practice guidance.
- Identify risks, blockers, misconfigurations, and performance issues across D365 Customer Engagement infrastructure, customizations (plugins, workflows, JavaScript, C#), data models, integrations, and overall environment health.
- Recommend improvements aligned with Microsoft best practices for Dynamics 365, Dataverse, Power Apps, Power Automate, platform governance, ALM processes, and enterprise CRM modernization.
- Deliver professional, customer-facing documentation summarizing health assessment findings, environment configuration reviews, and recommended next steps for long-term platform success.
Experience
- Minimum 5+ years of hands-on experience in the following areas:
- Up to date product knowledge and familiarity with Dynamics 365 modules
- Dynamics 365 Sales
- Dynamics 365 Customer Service
- Dynamics 365 Field Service
- Up to date knowledge on the foundational technologies for Dynamics 365 and the Power Platform
- Dataverse
- Power Apps
- Power Automate
- Power Platform admin center
- Model Driven app Administration, Customization and Integration experience
- Proven ability to assess and design effective Major Incident Response Plans (MIRPs) that align with operational SLAs and business risk tolerances.
- Experience in business continuity planning, incident response coordination, and process maturity assessments.
- Excellent communication and documentation skills for technical and executive stakeholders.
- Background in technical consulting or assessment-based delivery engagements.
Preferred qualifications
- Familiarity with compliance frameworks such as ISO 22301, NIST SP 800-34, or SOC 2 Type II in the context of operational resilience.
- Application Lifecycle Management for Dynamics 365 & Power Platform apps & solutions
- Prior experience supporting regulated industries (eg, finance, healthcare, government) with stringent uptime, data protection, or continuity mandates.
Certifications
- Power Platform Model App Certification PL-7003 or relevant experience
- Dynamics 365 Fundamentals (CRM) MB-910 or relevant experience
- One of the following or relevant experience:
- Dynamics 365 Customer Experience Analyst MB-280
- Dynamics 365 Field Service Functional Consultant MB-240
- Power Automate PL-200
- Power Platform Functional Consultant Associate or relevant experience