CRM Content Manager
Posted 1 week ago by Totaljobs
Negotiable
Outside
Remote
Newlands Corner, Guildford (GU4), GU4 8EP
Summary: The CRM Content Manager role at Ceox involves managing email marketing campaigns within the Dynamics 365 Customer Insights platform for a UK Public Sector project. The position requires hands-on experience in campaign execution, segment building, and email template design, with a focus on stakeholder communication. This is a contract position that emphasizes functional expertise rather than development skills. The ideal candidate should be detail-oriented and organized, with a strong background in regulated environments.
Key Responsibilities:
- Building and executing email marketing campaigns in D365 Customer Insights – Journeys
- Creating segments, automated journeys, and triggered communications
- Designing and developing responsive email templates using HTML/CSS
- Managing the full campaign lifecycle from build to reporting and optimisation
- Working closely with Ceox stakeholders and Public Sector client teams
- Establishing reusable campaign assets and structured CRM content libraries
Key Skills:
- Strong background in email marketing campaign management
- Hands-on experience building segments and journeys in D365 Customer Insights
- Solid HTML/CSS email build skills
- Experience delivering campaigns end-to-end in regulated or structured environments
- Strong stakeholder communication skills
- Desirable: Experience with Dynamics 365 Customer Voice
- Desirable: Previous public sector experience
Salary (Rate): undetermined
City: Guildford
Country: UK
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Job Description – CRM Content Manager
Content Manager - Dynamics 365 Customer Insights
Contract | Remote | UK Public Sector Project
Overview
At Ceox, we are supporting a major Public Sector programme following the upgrade of a Microsoft Dynamics 365 environment to enable direct marketing through Dynamics 365 Customer Insights – Journeys.
We are looking for an experienced CRM Content Manager (Contractor) to join our project team and take ownership of campaign creation and execution within the platform. This is a hands-on, delivery-focused role. There is no development required, but strong functional expertise and end-to-end campaign experience are essential.
Who We’re Looking For
- Strong background in email marketing campaign management
- Hands-on experience building segments and journeys in D365 Customer Insights
- Solid HTML/CSS email build skills
- Experience delivering campaigns end-to-end in regulated or structured environments
- Strong stakeholder communication skills
What you will be doing
- Building and executing email marketing campaigns in D365 Customer Insights – Journeys
- Creating segments, automated journeys and triggered communications
- Designing and developing responsive email templates using HTML/CSS
- Managing the full campaign lifecycle from build to reporting and optimisation
- Working closely with Ceox stakeholders and Public Sector client teams
- Establishing reusable campaign assets and structured CRM content libraries
Desirable
- Experience with Dynamics 365 Customer Voice
- Previous public sector experience
We’re looking for someone who is detail-oriented, organised, and comfortable working in a stakeholder-driven environment.
If you’re a D365 CRM specialist with strong campaign execution experience and available for a contract opportunity, we’d love to hear from you.
Contract Details
- Contract Type: Freelance / Full-time Short-term Contract - outside IR35
- Location: Remote (UK-based candidates preferred)
- Start Date: ASAP
- Clearance: Candidates must be eligible to work with UK Government departments / BPSS.