Consumer Experience Insights Lead

Summary: The Consumer Experience Insights Lead role requires over 5 years of experience in digital analytics and consumer insights. The position emphasizes hands-on proficiency with GA4 and Adobe CJA, along with the ability to communicate complex findings effectively to non-technical stakeholders. A strong understanding of web UX and journey mapping is essential for delivering actionable recommendations. The role is fully remote, catering to a diverse range of consumer experience insights needs.

Key Responsibilities:

• Utilize digital analytics to derive consumer experience insights.
• Employ GA4 and Adobe CJA for custom explorations and attribution analysis.
• Analyze data from Medallia heatmaps/surveys or similar VoC platforms.
• Deliver prioritized, actionable recommendations based on insights.
• Communicate complex findings to non-technical stakeholders effectively.
• Understand and apply web UX principles, journey mapping, and conversion optimization.

Key Skills:

• 5+ years in digital analytics or consumer experience insights.
• Hands-on proficiency with GA4 and Adobe CJA.
• Experience with Medallia or comparable VoC platforms.
• Ability to deliver actionable recommendations.
• Strong communication skills for non-technical audiences.
• Understanding of web UX and journey mapping.

Salary (Rate): undetermined

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other