CAPPS Technical Analyst

Job Title- CAPPS Technical Analyst

Location-Austin, TX-Remote- All over USA but occasional onsite visits in Austin based on business needs.

Visa-H1B/USCEAD/EAD/OPT

The requirement for 10 years of Texas public sector + CAPPS + PeopleSoft + CPA support experience makes this a highly specialized niche position.

The ideal candidate would likely be someone who has:

10+ years supporting Texas CAPPS-Mandate

Deep PeopleSoft FSCM/HCM experience- Mandate

Strong Oracle SQL skills

ITIL production support background

ERP technical architecture experience

Vendor management experience

State government consulting experience- Mandate

Executive presentation skills

1. DESCRIPTION OF SERVICES

SCOPE OF SERVICES.

Services Overview. The selected Vendor's Candidate will be part of CPA's Fiscal Management Statewide Fiscal Systems team, supporting the Centralized Accounting and Payroll/Personnel System (CAPPS) Program. The CAPPS Program for this engagement comprises the following components: HR/Payroll (inclusive of Recruit functionality), Financials, STARR, and all ancillary systems. The selected Vendor's Candidate must be adaptable and able to learn and integrate new systems and platforms as needed, such as CGI Advantage.

Annual Professional Training Requirement. In addition to other CPA training requirements, the following professional training requirement applies on an annual basis during the CPA Contract Term, including each renewal term, under the CPA Contract resulting from this solicitation:

• For no compensation from CPA, the selected Vendor's Candidate shall be required to complete a minimum of ten (10) hours of professional training in a relevant area of expertise associated with the Services provided under the CPA Contract.
• The professional training, as determined by the Vendor and/or the selected Vendor's Candidate, shall be conducted and completed by the selected Vendor's Candidate on personal time. If the professional training is intended to be conducted during the CPA-approved work schedule, the selected Vendor's Candidate must coordinate the associated time off with the CPA Supervising Manager, as applicable.
• The Vendor and/or the selected Vendor's Candidate shall be fully responsible for all associated costs, including but not limited to tuition, materials, conference fees, and/or travel expenses. CPA will not approve or make payment for any hours associated with the professional training requirement.
• By July 31st of each CPA Contract Term, the Vendor shall provide the CPA Contract Manager (***) with an annual professional training report, documenting the completed professional training hours and courses.

Position Requirements. The CPA Work includes, but is not limited to, the following:

• Performing highly advanced (senior-level) consultative services and technical assistance work related to supporting the CAPPS Program.
• Responsible for ensuring the CAPPS Financials Requirements, Procedures, Development, and Testing from the CAPPS Managed Services vendor meet the CAPPS written procedures, coding standards, and follow the CAPPS System Development Lifecycle.
• Responsible for ensuring that all digital products and content meet WCAG 2.1 accessibility standards. This includes maintaining perceivable, operable, understandable, and robust experiences for all users, regularly reviewing content for compliance, and implementing updates or remediation whenever accessibility issues are identified.
• Responsible for providing oversight for the functional and technical design walks, including, but not limited to:

Analyzing business processes and current system workflows to assess ERP design fit.

Reviewing functional designs, specs, and integration docs to identify technical gaps.

Evaluating upstream/downstream dependencies to ensure architectural alignment.

Preparing technical scenarios and test cases to validate system behavior.

Assessing designs for performance, security, scalability, and data quality impacts.

Providing concise technical feedback during design walks, highlighting risks and dependencies.

Supporting design reviews to ensure accuracy and readiness for development and testing.

• Responsible for reviewing developed code for compliance with CPA-defined requirements and validating code comparisons prior to migration to ensure adherence to all established standards.
• Responsible for maintaining and supporting the CAPPS Service Desk Application, including, but not limited to:

Product configuration and administrative support.

Remaining current on all functionality offered by BOSSDesk.

Maintaining an ITIL-compliant service desk application.

Ensuring the application remains current with all approved configuration changes to support CPA's customized version.

Performing advanced troubleshooting and root cause analysis.

Ensuring integration and providing API support (TDIS).

Responding to reported incidents and monitoring the system.

Maintaining technical documentation and knowledge management repository.

Collaborating and coordinating with BOSSDesk as required for engineering and product support.

Assisting with data analysis and requested reporting.

• Performs highly advanced analysis and participates in special projects and cyclic processes in support of CPA's CAPPS Hub Program, including, but not limited to:

Monthly meetings to ensure CACE compliance with CPA's standards as outlined by Governance version 2.0.

Create and deliver the CAPPS Texas baselines to all CAPPS Hub agencies that are in a "current status.

Conducts quarterly baseline attestations.

• Provides Level 2 Service Desk duties, inclusive of, but not limited to, ticket handling for complex issues, in-depth troubleshooting, well-documented analysis, and basic configurations following an established and auditable process. All work is done in cooperation and collaboration with a Managed Services vendor that is responsible for all Level 3 duties.
• Performs all duties following CPA's processes, policies, and procedures within project scope and on schedule in accordance with milestones, deliverables, and due dates.
• Works under minimal supervision, relying on experience and judgment to plan and accomplish goals, independently performing a variety of complicated tasks. Established processes and procedures must be followed.
• Performs all work in accordance with Information Technology Infrastructure Library (ITIL) principles and practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
• Actively responds to and maintains customer ticket requests via the CAPPS Service Desk with current information and statuses, including but not limited to interface issues, IP listing, CPA EFT server connectivity, agency transfer files, batch failures and all related technical tasks across the agencies.
• Actively participates in CPA's Major Incident Management (MIM) process for P1 and P2 incidents according to module responsibilities.
• Participates in Disaster Recovery and Upgrade Testing activities.
• Makes presentations at CAPPS User Groups.
• Plans, designs, develops, implements, supports, and maintains the information technology security measures to safeguard system information.
• Participates as directed in an annual SOC-1 attestation audit designed to ensure that controls are effectively designed and operated to ensure the accuracy and security of all information contained/processed via CAPPS. Any enhancements, process changes, or system fixes consider security, availability, processing integrity, confidentiality, and privacy as solutions are suggested, approved, and implemented.
• Performing other related Work as assigned.

OTHER SPECIAL REQUIREMENTS

• Have experience in gathering business requirements for large projects
• Work independently in a diverse team environment with on-site and remote team members.
• Have strong written, verbal, and interpersonal communication skills.
• Have knowledge of project management methodologies.
• Have knowledge of technical and functional attributes of Oracle PeopleSoft.
• Have problem-solving skills and the ability to multitask with readiness to put in extra efforts when necessary.
• Have experience with Agile and other SDLC methodologies.
• Have experience with ITIL methodologies.
• Have experience with or knowledge of information security frameworks (i.e., NIST).

1. CANDIDATE SKILLS AND QUALIFICATIONS

Minimum Requirements:

Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

Years Required/Preferred Experience

10 Required Extensive Texas public sector experience, directly working for or supporting a Texas state government agency

10 Required Extensive experience performing technical activities in support of CPA application systems

10 Required Extensive experience creating and managing a strategic roadmap by combining strong planning skills, technical insight, and effective cross functional communication

10 Required Experience preparing materials for and conducting executive-level presentations

10 Required Experience performing technical project management activities in support of CPA's CAPPS program

10 Required Experience in interpreting contractual language and integrating it into daily workflows, while consistently holding vendors accountable to contractual requirements

10 Required Extensive knowledge of/experience with data integration, data quality, and SDLC processes and methodologies

10 Required Technical experience with PeopleSoft FSCM or HCM 9.2, PeopleTools, Peoplecode, Application Designer, SQL, PS Query, SQR, Application Engine and Oracle 11 or higher

10 Required Experience with CAPPS Central production and deployment technical support activities for more than 100 agencies and 5 Hub instances.

8 Required Experience with IT service desk functions, knowledge of ITIL framework methodologies and processes.

3 Required Providing full support for BOSSDesk or comparable ITIL compliant service desk application.

10 Preferred Experience with software and hardware management industry best practices

10 Preferred Experience with CPA's legacy Statewide Financial Systems production support activities

10 Preferred Experience developing technical specifications to support IT procurements