Acqueon Dialer Product Owner (Twilio Integration + Healthcare Experience Required) | Contract | Remote | 12+ Years Exp.
Posted 3 days ago by 1764151816
Negotiable
Outside
Remote
USA
Summary: We are seeking an experienced Acqueon Dialer Product Owner with a strong background in Twilio integration and healthcare experience for a contract role. The candidate will be responsible for driving product strategy and execution for the Acqueon Dialer platform, ensuring compliance and optimal campaign performance. This role requires collaboration across various teams and a solid understanding of customer service operations and Agile methodologies. The position is remote and requires a minimum of 12 years of relevant experience.
Key Responsibilities:
- Own product strategy and execution for the Acqueon Dialer platform, ensuring best-in-class campaign performance and full compliance.
- Partner closely with Marketing, Call Center Operations, Sales, Compliance, and IT to define, refine, and deliver dialer-related initiatives.
- Gather, refine, and translate business requirements into actionable user stories, maintaining a clear and prioritized product backlog.
- Work directly with development and QA teams to ensure features meet expectations and sprint commitments.
- Lead and manage UAT sessions with business stakeholders to validate new features and enhancements.
- Provide production support, including incident triage and defect resolution.
- Prepare and deliver concise, professional presentations to communicate new functionalities and product updates.
- Use data insights to tell a compelling story and support strategic decision-making.
Key Skills:
- 12+ years of overall professional experience.
- Hands-on Acqueon Dialer platform experience (Mandatory).
- Twilio integration or other communication platform experience (Mandatory).
- Healthcare industry background (Mandatory).
- Strong experience in Customer Service and dialer operations (predictive/power/auto-dialer).
- Excellent knowledge of Agile/Scrum including sprint planning, backlog grooming, and cross-functional collaboration.
- Exceptional communication, stakeholder management, and presentation skills.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Currently we are looking for Acqueon Dialer Product Owner (Twilio Integration + Healthcare Experience Required) on Contract basis for location Remote.
Acqueon Dialer Product Owner (Twilio Integration + Healthcare Experience Required)
Location: Remote (Nearshore/Onshore Only No Offshore)
Type: Contract
- Own product strategy and execution for the Acqueon Dialer platform, ensuring best-in-class campaign performance and full compliance.
- Partner closely with Marketing, Call Center Operations, Sales, Compliance, and IT to define, refine, and deliver dialer-related initiatives.
- Gather, refine, and translate business requirements into actionable user stories, maintaining a clear and prioritized product backlog.
- Work directly with development and QA teams to ensure features meet expectations and sprint commitments.
- Lead and manage UAT sessions with business stakeholders to validate new features and enhancements.
- Provide production support, including incident triage and defect resolution.
- Prepare and deliver concise, professional presentations to communicate new functionalities and product updates.
- Use data insights to tell a compelling story and support strategic decision-making.
- 12+ years of overall professional experience.
- Hands-on Acqueon Dialer platform experience (Mandatory).
- Twilio integration or other communication platform experience (Mandatory).
- Healthcare industry background (Mandatory).
- Strong experience in Customer Service and dialer operations (predictive/power/auto-dialer).
- Excellent knowledge of Agile/Scrum including sprint planning, backlog grooming, and cross-functional collaboration.
- Exceptional communication, stakeholder management, and presentation skills.