Quality Improvement Facilitator

Job Overview University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. Please see below for detailed job description of the role.

Main duties of the job Responsibilities We are delighted to be able to this brand new opportunity for a 12 month fixed term role/secondment within the Experience of Care Team. The Quality Improvement Facilitator will be responsible for the delivery if designated projects including but not exclusive to: The Fundamentals of Care What Matters To Me Clinical Assurance and Effectiveness – CAS & Matron’s Walkabout’s

Working for our organisation University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations. Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

At UHS we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients. At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.

Detailed Job Description And Main Responsibilities You will work in collaboration with the Head of Patient Experience and Associate Director of Patient Experience to develop and deliver agreed components of Trust Strategy and key policies appropriate these workstreams. You will work responsively and proactively to drive forward and execute key project streams, acting as an advocate for the Fundamentals of Care, What Matters To Me and quality improvement. The influencing and negotiating skills will be key for empowering, supporting and coaching colleagues to maintain a quality improvement mindset and focus on the patient, family and carer experience.

You will be required to offer face-to-face, practical support to staff, patients, relatives and carers, using advanced communication and emotional support skills where required, being an active member of the clinical team, contributing to Trust wide groups and meetings as appropriate. You would report directly into the Head of Patient Experience but your role would transect teams across Experience of Care, including, Bereavement Care, Spiritual Care, Patient Information/Publications, Patient Involvement, the Patient and Family Support Hub, Voluntary Services, Accessibility, PALS, Complaints and Medical Examiners. The role will be incredibly varied and no two days will be the same. The intention is for you to drive forward these change initiatives, working alongside staff to achieve this.

We are looking for an individual who has Experience of the facilitation, co-ordination and implementation of projects Proven influencing and negotiating skills Motivational and clinical skills/knowledge to work closely with colleagues at all levels in the organisation, clinical and non-clinical The ability to develop and manage innovative methods to act upon broad objectives that support improving overall patient experience, assessing their effectiveness through audits and service users’ evaluation.

This role will be mostly based at Southampton General Hospital but may also require work at Princess Anne Hospital and other UHS sites. It will be based within the Experience of Care team and a flexible working pattern would be preferred to work with the fluctuating needs of the staff, patients, relatives and carers.

Person specification Trust Values Essential criteria Patients First Always Improving Working Together Qualifications, Knowledge And Experience Essential criteria Educated to degree level in a numerate subject, or with equivalent appropriate relevant experience Significant recent experience and clinical skills related to acute hospital care Experience of the facilitation, co-ordination and implementation of projects Evidence of ongoing professional development Experience of presenting complex information to managers, clinicians, and other audiences Experience of using data and analytics for improvement Experience in applying internal and external policies or national standards across operational teams Broad awareness of Trust initiatives/pressures Desirable criteria Registered healthcare professional Previous Band 6 experience Further evidence of speciality competence related to patient care and experience Experience across a wide range of clinical settings Evidence of communications skills development, including negotiation and delegation skills Knowledge of Business Improvement techniques (Lean, Six Sigma, etc) Leadership qualification or significant equivalent experience