Production Applications / L2 Support Engineer
Posted 7 days ago by Infoplus Technologies UK Limited
Negotiable
Undetermined
Hybrid
London Area, United Kingdom
Summary: The Production Applications / L2 Support Engineer role involves providing support for production applications, requiring strong communication and collaboration skills. The position demands experience in Java and database management, along with proficiency in troubleshooting and incident management. The engineer will work in a hybrid environment and may need to handle weekend shifts on a rotational basis.
Key Responsibilities:
- Collaborate with multiple internal teams and maintain excellent communication.
- Engage in support projects and work during weekend shifts on a rotational basis.
- Analyze Java code and SQL queries for troubleshooting.
- Utilize Splunk for querying, regex usage, alerts, and dashboard setup.
- Conduct application log analysis and troubleshoot production issues.
- Manage ITIL processes, tickets, and incidents effectively.
- Proactively address production issues and notify the team of ongoing and predictive issues.
- Ensure client SLAs are met and manage deliverables for critical applications.
- Collaborate with Dev/L3 teams on incident triages and release/change reviews.
- Troubleshoot major incidents and create post-mortems to ensure closure.
Key Skills:
- Excellent communication and collaboration skills.
- Experience in Java and database management.
- Proficiency in analyzing Java code and SQL queries.
- Knowledge of Splunk for querying and dashboard setup.
- Application log analysis and troubleshooting skills.
- ITIL and incident management experience.
- Proactive approach to production issues.
- Ability to manage client SLAs and deliverables.
- Experience in collaborating with development teams.
- Skills in troubleshooting major incidents.
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Role: Production Applications / L2 Support Engineer
Location: London, UK (Hybrid)
Type: Contract Position
Please find below JD:
Areas of responsibility:
- Excellent communication skills and person should be more collaborative with multiple internal teams.
- Should be interested working in Support projects. Willing to work during weekend shifts on a rotational basis.
- Working exp. on Java and DB (either Dev or Support. Should be comfortable in analysing Java code or SQL query)
- Good hand on exp. with Splunk usage (No need to have Splunk admin knowledge, but need to have good knowledge on querying, reg-ex. Usage, alerts and dashboards setup etc.)
- Need to have Application log analysis skills and prior exp. to troubleshoot issues in production environments.
- ITIL / Ticket / Incident managing skills and previous work exp. on the same would be considered.
- Should be more pro-active with respect to Production issues and notifying the team about on-going and future predictive issues.
- Ensure Client SLAs are met - Manage deliverables for critical applications by working with Business users and understand the IT/business SLA’s.
- Collaborate with Dev/L3s on incidents/issue triages and release/change review meetings as well as identify enhancements for application platform stabilization.
- Troubleshoot Major Incidents, involving and engaging all necessary teams, create post mortems, and ensure closure of incident.