Product Owner
Posted 1 week ago by N Consulting Global
Negotiable
Undetermined
Hybrid
Greater London, England, United Kingdom
Summary: The Product Owner role in London involves leading the design and implementation of strategies for the Wholesale Digital Channels initiative, focusing on the OBKYC New To Bank roadmap and Client Services roadmap. The position requires collaboration with various stakeholders to enhance customer experience and drive product development through data-led insights. The successful candidate will be responsible for translating product vision into actionable backlogs and ensuring effective governance across OBKYC. This role demands extensive experience in digital product management, particularly in onboarding and KYC/CDD solutions.
Key Responsibilities:
- Lead the design and implementation of strategies for Wholesale Digital Channels.
- Own and execute the OBKYC New To Bank and Client Services roadmaps.
- Facilitate the creation of cost-effective components aligned with the micro-component strategy.
- Oversee digital design and delivery across customer journeys.
- Conduct user research, market trends analysis, and competitor analysis.
- Manage key stakeholders including Global/Regional operations heads and Legal Compliance.
- Build out MI for effective product strategy and data-led design decisions.
- Prepare data-led business cases with business stakeholders.
- Empathize with customers through feedback analysis and identifying unmet needs.
- Translate vision and strategy into product backlog and delivery roadmaps.
- Establish a clear product vision and communicate it to stakeholders.
- Lead collaboration with Corporate and Institutional Banking and Private Banking.
- Build effective senior stakeholder relationships and challenge the status quo.
- Oversee Technology and Business OKRs and drive improvements.
- Manage governance activities across OBKYC.
Key Skills:
- Extensive experience in a digital, technical, or user-centric product role.
- Strong background in onboarding and KYC/CDD solutions.
- Ability to influence and collaborate with stakeholders at all levels.
- Experience in leveraging financial information for commercial decisions.
- Demonstrable management and decision-making experience in a regulated industry.
- Strong analytical, problem-solving, and requirements gathering skills.
- Knowledge of Project Management, Business Analysis, and Software Development Lifecycle.
- Comfortable with ambiguity and shifting priorities.
- Able to challenge thinking and influence across the organization.
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
Job Title: Product Owner
Job Location: London
Work Mode: Hybrid
The Opportunity: As part of our ongoing growth and transformation journey, we are seeking an experienced a Product Owner to join the team.
What you will do:
- Work with the Head of Client Services and OBKYC to lead the design and implementation of the strategy as part of the overall Wholesale Digital Channels initiative.
- Responsible for the ownership and execution of the OBKYC New To Bank roadmap, including the long term vision.
- Responsible for the ownership and execution of the Client Services roadmap, building new business propositions to deliver servicing framework on Customer choice of channel.
- Facilitate creation of components that are cost-effective, align to wider micro-component strategy and where appropriate are reusable across Wholesale Digital Channels.
- Responsible for the digital design and delivery across all journeys, extending to customer experience and hand-offs to the upstream/downstream systems.
- Delving deep into user research, market trends, and competitor analysis, building a holistic understanding of the landscape and the challenges customers face.
- Manage key stakeholders such as Global/Regional operations heads, DBS operations, Legal and Regulatory Compliance.
- Understand and build out the MI required to make effective product strategy and data led design decisions.
- Work with business stakeholders to help prepare data led business cases using a range of MI, Data and insight tools.
- Empathising with the customer by actively listening to customer feedback, analysing usage data, identifying unmet customer needs and opportunities for improvement.
- Translating the vision and strategy into a product backlog (feature writing and Story writing, backlog slicing), along with identifying Minimum Viable Product (MVP), planning releases and delivery roadmaps for the product.
- Establishing a clear product vision that represents the need and wants of the customer to drive business value whilst communicating the product vision to business colleagues, Engineering, Architecture, delivery teams and stakeholders.
- Act as a Centre of expertise and lead collaboration with Corporate and Institutional Banking and International Wealth and Private Banking
- Build effective senior stakeholder relationships at Sponsor and business-line level. Constructively challenge status quo, think outside the box, and support business through innovative product propositions.
- Oversee Technology and Business OKRs and drive improvements in these with product teams
- Drive and manage the governance activities across OBKYC including DataVisas, EHCs, Cloud Governance, and Data Governance.
What you will need to succeed in the role: (Minimum Qualification and Skills Required)
- Extensive experience in a digital, technical or user centric product role (Product Owner or Product Manager).
- Ability to identify intended benefits and outcomes to assist in prioritisation process, and illustrate excellent decision-making skills to inform road map development
- Must have a strong background in onboarding and KYC/CDD solutions or similar products
- Ability to positively influence, engage and collaborate with stakeholders at all levels, including high value customers, suppliers / vendors, and other internal Product teams
- Experience leveraging financial information to monitor costs and/or make commercial decisions to drive value
- Demonstrable management and critical decision-making experience in a regulated industry
- Confidence to experiment, test ideas, and share learnings and insights.
- Strong analytical, problem solving, process design, and requirements gathering skills along with knowledge of Project Management, Business Analysis, and / or Software Development Lifecycle - ideally in an Agile / Scrum environment.
- Comfortable with ambiguity, shifting priorities, and being outside your comfort zone.
- Able to challenge thinking and influence across the organisation.