Pathology IT Services Manager
Posted Today by PRO PMs
£700 Per day
Outside
Hybrid
London Area, United Kingdom
Summary: The Pathology IT Services Manager is responsible for the operational delivery and continual improvement of pathology technology services within a large healthcare organization. This hands-on role requires managing the availability, security, and performance of pathology systems while overseeing day-to-day operations and supplier governance. The ideal candidate will have a proven track record in managing complex IT services in healthcare and will be expected to drive performance improvements effectively. Strong communication and leadership skills are essential for success in this fast-paced environment.
Key Responsibilities:
- Own the operational delivery and performance of pathology technology services.
- Manage day-to-day operations, supplier governance, and service compliance.
- Ensure the availability, security, and performance of pathology systems and infrastructure.
- Drive continual improvement initiatives across laboratory, clinical, and technical teams.
- Communicate effectively at all levels within the organization.
- Manage third-party suppliers against SLAs/KPIs.
- Utilize ITIL service management practices (incident, problem, change).
- Lead and manage stakeholders effectively.
Key Skills:
- Proven experience managing complex IT services within healthcare, pathology, or laboratory environments.
- Hands-on knowledge of LIMS and associated pathology systems.
- Experience managing third-party suppliers against SLAs/KPIs.
- ITIL service management expertise.
- Strong stakeholder management and communication skills.
- Team leadership capabilities.
Salary (Rate): £700/day
City: London Area
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: outside IR35
Seniority Level: Senior
Industry: IT
We are seeking an experienced Pathology IT Services Manager to own the operational delivery, performance and continual improvement of pathology technology services within a large healthcare organisation. This is a hands-on role responsible for the availability, security and performance of pathology systems and infrastructure, managing day-to-day operations, supplier governance and service compliance across laboratory, clinical and technical teams. This is a fast-paced environment requiring a robust service leader who can communicate credibly at all levels and drive improvement at pace.
Must have the following:
- Proven experience managing complex IT services within healthcare, pathology or laboratory environments
- Hands-on knowledge of LIMS and associated pathology systems (order comms, middleware, interfaces, results reporting)
- Experience managing third-party suppliers against SLAs/KPIs
- ITIL service management expertise (incident, problem, change)
- Strong stakeholder management, communication and team leadership skills
Conditions of enga:
Rate: £700/day outside IR35
Timing: Immediate start for 6 months
Location: South (Hybrid)
This is not an advisory role. We are seeking someone who takes complete ownership of service performance with a sleeves-rolled-up approach.
Please do not apply if:
- You are a PMO Manager or Head of PMO — this is a delivery accountability role, not a PMO function
- You do not have a proven track record as a delivery-focused PM and Programme Manager
- You do not have experience leading a portfolio of projects.
- You cannot demonstrate ownership of delivery outcomes and project financial performance
- You are seeking a process-driven or coordination role
I MPORTANT NOTICE – PLEASE FOLLOW:
Applications must only be made via the link in this advertisement and NOT through other channels such as emails, mobile, socials, scheduling calls from our PRO PMs website booking tool or calling us via PRO PMs website contact details. We guarantee that every CV application will be viewed, assessed fairly and as such, please do not call for a status. Once an initial shortlist has been established, we do however guarantee to provide accurate feedback once any conversations have commenced with any candidates, and we are very transparent and timely about status and progress from that point forwards. Initiating direct contact will not benefit your application, it detracts on time for all and would introduce a bias into the process which we do not support. It can negatively affect your application as these instructions are clear. This is to assist all applicants and the client in a swift efficient sourcing process to find the highest calibre contractor suited for the stated requirements.