Onsite Desktop Support and Ops Admin
Posted 5 days ago by Broadgate
Negotiable
Undetermined
Onsite
London Area, United Kingdom
Summary: The Onsite Desktop Support and Ops Admin role at Broadgate involves providing dedicated support for end-user computer devices in an office environment, specifically catering to VIP employees. The position requires managing incidents, service requests, and asset management while ensuring high-quality customer service. The consultant will work onsite five days a week, focusing on desktop and laptop support, as well as video conferencing and mobile device assistance. Strong communication skills and technical knowledge of various operating systems are essential for success in this role.
Key Responsibilities:
- Manage Desktops and Laptops running Microsoft Windows and Apple MAC OS using current client procedures.
- Manage end user devices with existing tools supporting printers, desk phones, voice mail, MS Teams, application setup/support, and Mobile Devices.
- Provide support to all authorized users who access services, Help Desk device and software from any location, troubleshoot remotely using Finastra tools and break-fix services as applicable.
- Provide status and updates on Incidents/Problems at the client's request and according to severity guidelines.
- Coordinate Help Desk service-related activities with the client Level 2 and Level 3 support teams and communicate with authorized Users as necessary.
- Status communications on ticket progress with the end-user/requestor to be done and documented in each ticket.
- Provide support for all video/audio conference endpoints at all client locations, including vendor maintenance coordination and end user operational support.
- Perform all activities related to White Glove Services on behalf of the White Glove authorized user.
- Perform asset tracking, inventory management, and monthly reporting (asset details, location).
Key Skills:
- University Education or equivalent.
- Strong Knowledge of PC (Windows), MacOS, and iOS.
- Strong Customer Service and communication skills.
Salary (Rate): undetermined
City: London Area
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Company Description Broadgate is dedicated to helping organizations accelerate technology change to enable growth and deliver operational efficiencies. We add value to our clients by focusing on lowering costs, optimizing performance, and increasing profitability. Our services include strategic advice, operating model, cyber security, sourcing and contract management, and change management. We provide success through highly dependable and experienced people, technology, and processes to assess issues, remediate problems, and manage technology requirements.
Onsite Desktop Operations administrator - Contract position Our client has requested onsite support ( 5 days/week in office requirement ) for End User computer devices such as laptops/desktops, mobile devices, video conferencing equipment, and printers. The consultant will support VIP employees (White Glove). The role will support incidents, service requests, IT onboarding and offboarding as well as basic IMAC responsibilities. The role will follow asset management policies and procedures with the deployment, recovery and disposal of assets.
Responsibilities & Deliverables: Your deliverables will include, but are not limited to, the following:
- Manage Desktops and Laptops running Microsoft Windows and Apple MAC OS using current client procedures.
- Manage end user devices with the existing tools supporting printers, desk phones, voice mail, MS Teams, application setup/support, Mobile Devices.
- Provide support to all authorized users who access services, Help Desk device and software from any location, troubleshoot remotely using Finastra tools and break-fix services as applicable
- Provide status and updates on Incidents/Problems at the clients request and according to severity guidelines.
- Coordinate Help Desk service-related activities with the client Level 2 and Level 3 support teams and communicate with the authorized Users as necessary.
- Status communications on ticket progress with the end-user/requestor to be done and documented in each ticket.
- Provide support for all video/audio conference endpoints at all client locations. (included vendor maintenance coordination and end user operational support)
- All activities in relation with White Glove Services (i.e. open new tickets, follow tickets, ensure the correct tickets closing, etc.) on behalf of the White Glove authorized user is performed by deskside personnel or remote Help Desk support.
- Perform asset tracking, inventory management and monthly reporting (asset details, location).
Required Experience: • University Education or equivalent. • Strong Knowledge of PC (Windows), MacOS and iOS. • Strong Customer Service and communication skills.