Neighbourhood Officer

Summary: The Neighbourhood Officer role at a regional Housing Association in Merseyside involves managing tenancy sign-ups, supporting customers with tenancy changes, and addressing rent arrears. The position requires a mix of site visits, office attendance, and home working, with an initial contract of three months and potential for extension. The hiring manager is seeking candidates who can start as soon as possible.

Key Responsibilities:

• Responsible for new and existing tenancy sign-ups in accordance with the organisation’s lettings policies and procedures.
• Support customers with changes to their tenancy.
• Engage with customers to address rent and service charge arrears, ensuring all stages of arrears recovery are followed.
• Take part in annual tenancy checks to ensure customers are adhering to their tenancy agreements.
• Work collaboratively and proactively with property services colleagues to ensure the efficient turnaround of empty homes.

Key Skills:

• Previous experience as a Neighbourhood Officer.
• Excellent communication skills.
• UK valid driving licence and driver.

Salary (Rate): £24.50

City: Liverpool

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: Other