NEC Housing Trainer
Posted 3 days ago by develop
Negotiable
Outside
Undetermined
United Kingdom
Summary: The NEC Housing Systems Trainer will support a major Housing Systems Transformation Programme by designing and delivering training for the NEC Housing system. This role is crucial for ensuring staff are prepared for new technology and processes, particularly during key go-live phases. The trainer will create engaging materials and provide support to users throughout the implementation. The position requires strong experience in housing systems and digital transformation.
Key Responsibilities:
- Design, develop, and deliver comprehensive training programmes for NEC Housing system users
- Deliver training across key modules, including: Assets, Housing Advice, Customer Services, Support Services, Go-Mobile (Assets, Housing Management), NEC Document Management (DM)
- Create engaging learning materials such as user guides, quick reference tools, and e-learning content
- Deliver training sessions both face-to-face and virtually to a wide range of stakeholders
- Support user adoption during system rollout and post go-live phases
- Collaborate with project teams and subject matter experts to ensure training aligns with business processes
- Provide floor-walking support and hands-on assistance during implementation phases
- Gather user feedback and continuously improve training delivery and materials
- Maintain up-to-date knowledge of NEC Housing functionality and module updates
Key Skills:
- Proven experience delivering systems training within housing, local government, or a similar environment
- Strong working knowledge of NEC Housing Solution across multiple modules
- Experience supporting large-scale system implementations or transformation programmes
- Ability to conduct training needs analysis
- Excellent communication and presentation skills
- Ability to engage users with varying levels of digital confidence
- Experience creating clear, user-friendly training materials
- Understanding of end-to-end housing processes (e.g. asset management, housing advice, tenant support services)
- Experience delivering training on Assets, Housing Advice, Support Services, and/or mobile working solutions
- Experience with mobile workforce solutions (e.g. Go-Mobile)
- Familiarity with Learning Management Systems (LMS)
- Knowledge of change management and user adoption methodologies
Salary (Rate): undetermined
City: undetermined
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: Other
NEC Housing Systems Trainer Contract - Outside IR35
Overview
An organisation undergoing a major Housing Systems Transformation Programme is seeking an experienced and engaging Housing Systems Trainer to join its project team. The role will support key system go-live phases scheduled for November 2026 and February/March 2027. This position will play a critical role in ensuring staff are fully equipped to adopt new technology, processes, and ways of working, with a primary focus on the NEC Housing system.
Key Responsibilities
- Design, develop, and deliver comprehensive training programmes for NEC Housing system users
- Deliver training across key modules, including: Assets Housing Advice Customer Services Support Services Go-Mobile (Assets, Housing Management) NEC Document Management (DM)
- Create engaging learning materials such as user guides, quick reference tools, and e-learning content
- Deliver training sessions both face-to-face and virtually to a wide range of stakeholders
- Support user adoption during system rollout and post go-live phases
- Collaborate with project teams and subject matter experts to ensure training aligns with business processes
- Provide floor-walking support and hands-on assistance during implementation phases
- Gather user feedback and continuously improve training delivery and materials
- Maintain up-to-date knowledge of NEC Housing functionality and module updates
Candidate Profile
The successful candidate will be a confident and adaptable trainer with strong experience in housing systems and digital transformation, ideally with hands-on knowledge of NEC Housing modules.
Essential Skills & Experience
- Proven experience delivering systems training within housing, local government, or a similar environment
- Strong working knowledge of NEC Housing Solution across multiple modules
- Experience supporting large-scale system implementations or transformation programmes
- Ability to conduct training needs analysis
- Excellent communication and presentation skills
- Ability to engage users with varying levels of digital confidence
- Experience creating clear, user-friendly training materials
Desirable Skills & Experience
- Understanding of end-to-end housing processes (e.g. asset management, housing advice, tenant support services)
- Experience delivering training on Assets, Housing Advice, Support Services, and/or mobile working solutions
- Experience with mobile workforce solutions (e.g. Go-Mobile)
- Familiarity with Learning Management Systems (LMS)
- Knowledge of change management and user adoption methodologies