Logistics Helpdesk Administrator (IT MSP) (464510)
Posted 4 days ago by Experis UK
£19 Per hour
Undetermined
Hybrid
Hatfield, England, United Kingdom
Summary: The Logistics Helpdesk Administrator will support Inside Sales, Projects, and Delivery Management within a busy team at Hatfield Business Park. This role requires initial office-based training, with potential for hybrid working thereafter. The administrator will handle various logistics tasks, including order management and communication with internal teams and couriers. Strong organizational and communication skills are essential for success in this position.
Key Responsibilities:
- Respond to emails, tasks, and Teams calls from internal teams
- Amend and update orders in WMCS
- Obtain Proof of Delivery (PODs) and progress claims within deadlines
- Arrange carriage forwards and manage suspended orders
- Liaise with couriers for quotations, deliveries, and invoice queries
- Handle returns requests, coordinate collections, and process credits in SAP
- Process Buy & Store orders in WMCS
- Provide cover for creating commercial invoice paperwork for international shipments
Key Skills:
- Strong communication skills and confidence when speaking with people
- Excellent organizational and multitasking abilities
- Ability to remain positive and proactive under pressure
- Attention to detail and accuracy in processing orders and invoices
- Ability to learn new systems quickly (WMCS and SAP experience desirable)
Salary (Rate): £18.58 hourly
City: Hatfield
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Logistics Helpdesk Administrator
Location: Hatfield Business Park, Hatfield AL10 9TW
Contract: 24/11/2025 - 31/05/2026
Pay Umbrella: £18.58 per hour ~ £36,000 (per annumm equilent)
About The Role
We are seeking a Logistics Helpdesk Administrator to join a busy and reactive team supporting Inside Sales, Projects, and Delivery Management. This is an office-based role for the initial training period (minimum 3 months), with the potential for hybrid working later.
Key Responsibilities
- Respond to emails, tasks, and Teams calls from internal teams
- Amend and update orders in WMCS
- Obtain Proof of Delivery (PODs) and progress claims within deadlines
- Arrange carriage forwards and manage suspended orders
- Liaise with couriers for quotations, deliveries, and invoice queries
- Handle returns requests, coordinate collections, and process credits in SAP
- Process Buy & Store orders in WMCS
- Provide cover for creating commercial invoice paperwork for international shipments
Essential Skills
- Strong communication skills and confidence when speaking with people
- Excellent organizational and multitasking abilities
- Ability to remain positive and proactive under pressure
- Attention to detail and accuracy in processing orders and invoices
- Ability to learn new systems quickly (WMCS and SAP experience desirable)
Additional Information
Security Clearance (SC) required
Previous experience in logistics or a similar role is desirable but not essential