Live Operations Director
Posted 1 week ago by BrightBox Group
£700 Per day
Undetermined
Undetermined
London
Summary: The Live Operations Director will establish and oversee a global operations function to support large-scale, multi-country platform deployments. This role focuses on ensuring platforms are secure, resilient, and high-performing, integrating operational excellence from the design phase. The director will collaborate with engineering and architecture teams while managing incident processes and compliance. The position is initially a 6-month contract with potential for permanence, requiring regular travel within the UK or Ireland.
Key Responsibilities:
- Build and lead a global live operations function
- Define SLAs, SLOs, and reliability metrics (uptime, MTTR, latency)
- Own incident management and continuous improvement processes
- Embed observability, automation, and operability into platforms
- Ensure compliance with security and regulatory requirements
- Act as senior operational contact for clients
- Scale operations to support international growth
Key Skills:
- Strong knowledge of SRE principles
- Expertise in monitoring, observability, and incident management
- Ability to lead in high-pressure environments
- Excellent stakeholder and client management
- Strategic thinking with a focus on continuous improvement
- Experience building and leading high-performing teams
- 8+ years in technology operations, with leadership experience
- Proven track record managing live production environments
- Experience with IT service management frameworks (e.g. ITIL)
- Strong background in cloud, DevOps, and platform operations
- Experience managing client-facing SLAs
Salary (Rate): £700/day
City: London
Country: UK
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Live Operations Director
Location: UK or Ireland (regular travel required)
Reports to: Chief Product & Delivery Officer
Type: Initial 6 Month contract – likely to go permanent
£650-£700pd + (Depending on experience)
Overview
We are looking for a Live Operations Director to build and lead a global operations function supporting large-scale, multi-country platform deployments.
You will ensure platforms operate as secure, resilient, and high-performing services, combining L1/L2/L3 support with Site Reliability Engineering (SRE) and automation-first practices. This role works closely with engineering and architecture teams to embed operational excellence into platform design from day one.
Key Responsibilities
Build and lead a global live operations function
Define SLAs, SLOs, and reliability metrics (uptime, MTTR, latency)
Own incident management and continuous improvement processes
Embed observability, automation, and operability into platforms
Ensure compliance with security and regulatory requirements
Act as senior operational contact for clients
Scale operations to support international growth
Experience
8+ years in technology operations, with leadership experience
Proven track record managing live production environments
Experience with IT service management frameworks (e.g. ITIL)
Strong background in cloud, DevOps, and platform operations
Experience managing client-facing SLAs
Skills
Strong knowledge of SRE principles
Expertise in monitoring, observability, and incident management
Ability to lead in high-pressure environments
Excellent stakeholder and client management
Strategic thinking with a focus on continuous improvement
Experience building and leading high-performing teams