Live Operation Engineer
Posted 1 week ago by 1762326840
£560 Per day
Outside
Hybrid
Glasgow
Summary: The Live Operations Engineer role in Glasgow involves overseeing the software development lifecycle to ensure smooth product launches and releases, while also diagnosing and resolving live issues. The position requires collaboration with both technical and non-technical stakeholders to implement quality assurance strategies and maintain system integrity. This contract position is primarily remote and is classified as outside IR35. The role is expected to last for six months with potential for extension.
Key Responsibilities:
- Designing and implementing tests, debugging, and defining corrective actions, and making our stack regression proof.
- Working closely with engineers to ensure releases and product launches run smoothly and meet product requirements.
- Monitoring all stages of software development to identify and resolve system malfunctions to meet quality standards.
- Collaborating with management and executive teams to implement Quality Assurance strategies.
- Leading efforts to diagnose live issues, identify appropriate fixes, and align with Product Owners and Delivery Managers to prioritize urgent fixes.
Key Skills:
- Advanced knowledge of software support/development methodologies, tools, and processes.
- Experience in writing clear, concise, and comprehensive operational runbooks and support strategies.
- Demonstrable experience of taking live issues through the Software Development Lifecycle from diagnosis to delivery to the end user.
- Hands-on experience with BAT and UAT in advance of release to live.
- Experience coordinating with technical and non-technical stakeholders to assure readiness for releases to live.
- Experience in debugging and working with engineers to diagnose and fix production defects.
- Experience acting as the first technical point of contact for investigation into production issues.
- At least 2 years of experience within the last 5 years of AWS cloud infrastructure, relational databases (ideally MySQL), and working within projects that build and maintain Java applications based on a microservice architecture.
Salary (Rate): £560 per day
City: Glasgow
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: outside IR35
Seniority Level: Mid-Level
Industry: IT
Detailed Description From Employer:
Live Operations Engineer - Glasgow (Mostly Remote) - Public Sector - Outside IR35
Day Rate - up to £560
Duration - 6 months with a view to extend
Harvey Nash's Client are hiring a contract Live Operations Engineer, you will be responsible for:
- Designing and implementing tests, debugging, and defining corrective actions, and making our stack regression proof.
- You will work closely with engineers to make sure releases and product launches run smoothly and meet the requirements of the Product.
- Ultimately, you should monitor all stages of software development to identify and resolve system malfunctions to meet quality standards, and also work close with the management/exec teams in implementing Quality Assurance strategies.
- You will lead on working with both business and technical colleagues to diagnose live issues, identify appropriate fixes and align with Product Owners and Delivery Managers to prioritise any urgent fixes.
Skills & Experience Required
- Advanced knowledge of software support/development methodologies, tools, and processes
- Experience in writing clear, concise, and comprehensive operational runbooks and support strategies
- Demonstrable experience of taking live issues through the Software Development Lifecycle from diagnosis to delivering to the end user
- Hands-on experience with BAT and UAT in advance of release to live.
- Hands-on experience with co-ordinating with technical and non technical stakeholders assuring readiness for releases to live.
- Experience in debugging and working with engineers to diagnose and fix production defects.
- Experience in acting a first technical port of call for investigation into production issues.
- At least 2 years experience within the last 5 years of AWS cloud infrastructure, relational databases (ideally MySQL) and working within projects who build and maintain Java applications based on a microservice architecture.
Desirable Skills
- Awareness of tech stack non core to role: React, Typescript
- Experience of engaging business users to perform root cause analysis of production issues via screen sharing, understanding user behaviour etc.
- Able to clearly describe the underlying cause of production issues to technical and non technical stakeholders at all levels from business end user to senior management.
Please note that a BPSS clearance is required to start this role.