Level 1 Tech Bar Support - Airside (Gatwick)

Summary: The Level 1 Tech Bar Support role at Gatwick Airport involves providing front-line IT support in a busy on-site environment. The position requires strong first-line technical support experience and a customer-focused approach. Candidates will troubleshoot hardware and software issues while maintaining a professional demeanor with end users. The role includes weekend work on a rota basis and requires airside driving certification.

Key Responsibilities:

• Provide front-line IT support at the on-site Tech Bar
• Troubleshoot and resolve hardware and software issues
• Support end users face-to-face in a professional and efficient manner
• Escalate issues when necessary in line with support procedures
• Maintain a tidy and well-managed tech bar space
• Participate in weekend rota cover with agreed time off in the week

Key Skills:

• Proven experience in a 1st line/Level 1 IT support role
• Excellent communication and customer service skills
• Ability to work both independently and as part of a team
• Full, clean UK driving licence (essential for airside driving certification)
• Clear and uninterrupted 5-year work history in the UK (essential for airside pass)
• Willingness to undergo airside badging and airside driving certification (costs covered)

Salary (Rate): £170

City: Gatwick

Country: UK

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: IT