Junior Technical Support Engineer/1st Line Support Technician
Posted 2 weeks ago by Jobserve
Negotiable
Inside
Onsite
London
Summary: The Junior Technical Support Engineer role at BE DC Connect UK Ltd involves providing technical support primarily during night and weekend shifts at the Enfield Data Centre. Candidates should possess strong communication skills and a basic understanding of networking, with responsibilities including troubleshooting technical issues and managing support requests. This position is offered on a one-year fixed-term contract with potential for extension. The salary ranges from £27,000 to £33,000 per annum, depending on experience and capabilities.
Key Responsibilities:
- Provide technical support and troubleshoot simple technical issues.
- Manage and monitor the ticketing system for support and access requests.
- Work on shift rotas primarily covering night and weekend shifts.
- Occasionally visit other Data Centre locations as required.
Key Skills:
- Good communication skills.
- Strong desire to learn new technologies.
- Basic knowledge of the Internet and networking, including TCP/IP.
- Ability to troubleshoot technical issues with minimal supervision.
- Experience in a Technical Support or similar role is desirable.
Salary (Rate): £33,000 yearly
City: Enfield
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: Entry Level
Industry: IT
Detailed Description From Employer:
Job Title: Junior Technical Support Engineer
Location: Based in either Enfield, Slough or Bournemouth
Salary: 27,000 - 33,000 per annum
Job Type: 1 year Fixed Term Contract, with possible extension, Full Time (ROTA Day/Night Shifts & Weekends)
About us
BE DC Connect UK Ltd is a visionary company that plans a sustainable future. Powered by clean energy and are ready to lead the way. With expertise in developing innovative solutions for two key industries-power and digital infrastructure.
BE DC Connect UK Ltd is based throughout the South East. Providing managed hosting, colocation and network services. Which offers secure, agile, scalable and robust hosting solutions to clients in varying sectors & countries.
From our securely operated facilities around the South East, including London, UK we are able to provide services ranging from Virtual Instances & Dedicated Servers to managed multi-server clusters, secure cages or private suites complimented by 24/7 onsite staff and premium carrier neutral transit.
About the role
We currently have vacancies for three (3) Junior Technical Support Engineer at a salary ranging 27,000 - 33,000p.a. Dependent on experience, knowledge and capabilities.
The ideal candidate should be a team player with excellent communication, interpersonal and organizational skills in order to deal with tasks consummate with the position.
It is imperative that candidates have good spoken and written English.
The three roles will be based on shift rotas five days out of seven and will be primarily night and weekend shifts, you will be permanently based at our Enfield (North London) Data Centre location and may be requested to visit another Data Centre Location on occasion.
About you
Essential
- Good communication skills
- Strong desire to learn new technologies
- Basic knowledge of the Internet, its structure and basic networking, which includes experience with TCP/IP networking protocol and applications
- Ability to troubleshoot simple technical issues quickly and effectively with minimum supervision
- Manage and monitor BE's ticketing system including support requests, access requests, etc.
Desirable
- Some experience with installation and management of Server Hardware is preferable but not essential
- A minimum of 12-18 months experience in a Technical Support or similar role
- Work well in a busy team, being quick to learn and able to deal with a wide range of issues
- Ability to assess and prioritise faults and respond or escalate accordingly
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience of; Technical Support, IT Technical Support, IT Systems Engineer, IT Systems Technician, Systems Technician, IT Support Technician, Systems Administrator, IT Systems, Systems Support, 1st Line Support Engineer, Out of Hours Support, ICT Officer will also be considered for this role.