IT Support Engineer

Summary: The IT Support Engineer role involves providing customer-focused technical support for a Public Sector client in Birmingham. The position requires hands-on troubleshooting of IT issues, managing user accounts, and ensuring compliance with government standards. The engineer will serve as a key contact for resolving technical problems and maintaining user IT services. Occasional travel to other sites may be necessary, requiring a valid driving license.

Key Responsibilities:

• Deliver first and second-line technical support to end-users
• Troubleshoot and resolve hardware, software, and peripheral issues
• Manage user accounts, permissions, and configurations within GOV-compliant environments
• Provide excellent customer service and maintain a professional demeanour at all times
• Escalate more complex issues to appropriate support teams where necessary
• Ensure all incidents and requests are accurately logged and managed via the service desk system
• Maintain documentation and contribute to knowledge base updates
• Be willing to support other sites on rare occasions, which require driving a van

Key Skills:

• Proven experience in a similar IT support or service desk environment
• Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking concepts
• Confident in diagnosing hardware and software issues
• Excellent interpersonal and communication skills
• Ability to manage and prioritize multiple support tickets efficiently

Salary (Rate): 200

City: Birmingham

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: IT