IT Support Engineer
Posted 1 week ago by VIQU IT
Negotiable
Inside
Onsite
Euston, Norfolk
Summary: The IT Support Engineer role involves managing business-as-usual (BAU) workload and providing first and second line support. The ideal candidate should possess strong interpersonal skills and a commitment to delivering high-quality IT support services. This position is based in Euston, Norfolk, and requires the candidate to be on-site five days a week. The contract duration is one month.
Key Responsibilities:
- Provide 1st and 2nd line support to end users across hardware, software, Infrastructure and network-related issues through JIRA ITSM.
- Troubleshoot and resolve issues related to M365, Active Directory and Windows 11.
- Diagnose and resolve network connectivity and troubleshooting issues.
- Set up and maintain meeting room AV hardware and other office network technologies.
- Contribute to technology updates and develop ITIL best practices.
- Providing support with additional IT projects.
Key Skills:
- Understanding of Windows 10/11 operating system Administration and support.
- Microsoft Stack including Office 365 and Intune Administration and support.
- Office network technology including meeting room AV systems - Administration and management.
- Active Directory Administration and management.
- Using ticketing system to respond to portal requests User support.
- Communication and interpersonal skills.
Salary (Rate): £225.00 Daily
City: Euston
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
Detailed Description From Employer:
IT Support Engineer 1 month Contract London
My client is looking for an IT Support Engineer to manage BAU workload and provide 1st and 2nd line support. The ideal candidate will be personable with a professional passion for providing high quality IT support services.
Key responsibilities of the IT Support Engineer:
- Provide 1st and 2nd line support to end users across hardware, software, Infrastructure and network-related issues through JIRA ITSM.
- Troubleshoot and resolve issues related to M365, Active Directory and Windows 11.
- Diagnose and resolve network connectivity and troubleshooting issues
- Set up and maintain meeting room AV hardware and other office network technologies.
- Contribute to technology updates and develop ITIL best practices.
- Providing support with additional IT projects.
IT Support Engineer Experience/Technologies:
- Understanding of Windows 10/11 operating system Administration and support
- Microsoft Stack including Office 365 and Intune Administration and support
- Office network technology including meeting room AV systems - Administration and management
- Active Directory Administration and management
- Using ticketing system to respond to portal requests User support
- Communication and interpersonal skills.
The successful IT Support Engineer candidate will be commutable 5 days a week to Clapham.
Apply now to speak with VIQU IT in confidence. Or reach out to Matt Farrell via the VIQU IT website.
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