IT Desktop Support - Office365/Windows/AppleMac
Posted 2 weeks ago by Experis
Negotiable
Inside
Undetermined
Wrexham, Clwyd, UK
Summary: The IT Desktop Support Engineer role is a 6-month contract position based in Wrexham, focused on delivering high-quality IT services and support to end users. The engineer will be responsible for troubleshooting technical issues, managing hardware logistics, and ensuring effective software configuration. This position requires strong customer service skills and technical expertise across various operating systems and applications. The role is classified as inside IR35, indicating a requirement for compliance with tax regulations for contractors.
Key Responsibilities:
- Provide onsite support for desktops, laptops, Macs, mobile devices, printers, and conferencing systems.
- Troubleshoot and resolve technical issues, coordinating with vendors and internal support teams.
- Manage hardware logistics including setup, collection, and maintenance.
- Support meeting rooms and manufacturing/lab devices.
- Install and configure software, drivers, BIOS updates, and mobile apps.
- Perform imaging and deployment tasks where remote execution is not feasible.
- Maintain software licensing awareness and manage non-standard installations.
- Maintain accurate asset registers for hardware and software.
- Provide hands-on support for infrastructure components in coordination with third-party partners.
- Provide VIP support and training sessions for users.
- Record and track incidents, resolutions, and feedback.
- Suggest improvements to processes and documentation.
Key Skills:
- Minimum 5 years' experience in IT support roles.
- Strong technical knowledge across Windows, Mac OS, iOS, Android, and Microsoft Office 365.
- Familiarity with Active Directory, Exchange, MDM, AV, and basic networking.
- Exposure to ITIL v3 practices (incident, request, problem, change).
- Excellent communication and interpersonal skills.
- Ability to work independently and under pressure.
- Experience supporting conferencing systems (Skype, Cisco, BlueJeans) and printers.
- BSc/BA in IT, Computer Science, or equivalent experience (desirable).
- ITIL certification (desirable).
Salary (Rate): £170.00 Daily
City: Wrexham
Country: UK
Working Arrangements: undetermined
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Job Title: IT Desktop Support Engineer (6-Month Contract)
Location: Wrexham
Start Date: ASAP
Contract Length: 6 months.
Rate: Competitive (Inside IR35)
Overview:
We are seeking a skilled and customer-focused IT Desktop Support Engineer to join a dynamic team delivering high-quality IT services at a key site in Wrexham. This role is integral to maintaining smooth day-to-day IT operations, supporting end users, and ensuring continuous improvement in service delivery and user satisfaction.
Key Responsibilities:
End-User Support & Hardware Management:
- Provide onsite support for desktops, laptops, Macs, mobile devices, printers, and conferencing systems.
- Troubleshoot and resolve technical issues, coordinating with vendors and internal support teams.
- Manage hardware logistics including setup, collection, and maintenance.
- Support meeting rooms and manufacturing/lab devices.
Software & Configuration:
- Install and configure software, drivers, BIOS updates, and mobile apps.
- Perform imaging and deployment tasks where remote execution is not feasible.
- Maintain software licensing awareness and manage non-standard installations.
Asset & Infrastructure Management:
- Maintain accurate asset registers for hardware and software.
- Provide hands-on support for infrastructure components in coordination with third-party partners.
Customer Service & Communication:
- Provide VIP support and training sessions for users.
- Record and track incidents, resolutions, and feedback.
- Suggest improvements to processes and documentation.
Skills & Experience Required:
- Minimum 5 years' experience in IT support roles.
- Strong technical knowledge across Windows, Mac OS, iOS, Android, and Microsoft Office 365.
- Familiarity with Active Directory, Exchange, MDM, AV, and basic networking.
- Exposure to ITIL v3 practices (incident, request, problem, change).
- Excellent communication and interpersonal skills.
- Ability to work independently and under pressure.
- Experience supporting conferencing systems (Skype, Cisco, BlueJeans) and printers.
Desirable Qualifications:
- BSc/BA in IT, Computer Science, or equivalent experience.
- ITIL certification.
This is a fantastic opportunity to join a forward-thinking company. To apply for this exciting opportunity, please submit your CV which details your relevant experience.
We look forward to your application!
People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.