IT 1st Line Support
Posted 3 days ago by SF Partners
Negotiable
Undetermined
Undetermined
Harlow Wood, Nottinghamshire, UK
Summary: The IT Service Desk Support role is a temporary position based in North Nottinghamshire, focused on providing first-line IT support to users within a busy organization. The successful candidates will assist with technical issues, manage support tickets, and ensure efficient resolution of IT queries. This role requires strong communication skills and a proactive approach to problem-solving in a fast-paced environment. Candidates must be available immediately or at short notice and have access to their own transport.
Key Responsibilities:
- Acting as the first point of contact for IT support queries
- Logging and managing helpdesk tickets
- Supporting users with password resets, Microsoft 365, login issues, printers, and basic troubleshooting
- Assisting with laptop and hardware setup
- Escalating more complex issues to the wider IT team
- Providing excellent customer service and user support at all times
- Supporting a fast-paced IT environment with a proactive approach
Key Skills:
- Previous IT support or service desk experience
- Strong communication and problem-solving skills
- Confidence using multiple systems and troubleshooting IT issues
- A proactive and organised approach to work
- The ability to work efficiently in a busy environment
Salary (Rate): £30,000 yearly
City: Harlow Wood
Country: UK
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
IT Service Desk Support - Temporary Opportunity
North Nottinghamshire
Full Time Temporary Assignment
Up to £30,000 dependent on experience.
We are currently recruiting for 2 temporary IT Service Desk Support staff to join a busy and supportive organisation based in North Nottinghamshire.
This role will involve providing first-line IT support across the business, assisting users with technical issues, logging support tickets, and ensuring IT queries are resolved efficiently.
Key responsibilities:
- Acting as the first point of contact for IT support queries
- Logging and managing helpdesk tickets
- Supporting users with password resets, Microsoft 365, login issues, printers, and basic troubleshooting
- Assisting with laptop and hardware setup
- Escalating more complex issues to the wider IT team
- Providing excellent customer service and user support at all times
- Supporting a fast-paced IT environment with a proactive approach
Ideal candidates will have:
- Previous IT support or service desk experience
- Strong communication and problem-solving skills
- Confidence using multiple systems and troubleshooting IT issues
- A proactive and organised approach to work
- The ability to work efficiently in a busy environment
Due to the office location, candidates must be able to drive and have access to their own transport.
Candidates must be immediately available or available at short notice.
Please send your CV for immediate consideration.