Summary: The Insurance Officer/Claims Specialist role at Butler Rose involves supporting the Group Insurance Manager in managing insurance claims within a housing association in London. This temporary position offers hybrid working arrangements and requires proficiency in insurance-related administrative tasks. The successful candidate will be responsible for handling claims, liaising with various stakeholders, and promoting awareness of insurance risks. Ideal candidates will have a background in insurance claims and strong organizational skills.

Key Responsibilities:

• Manage the insurance mailbox on a day-to-day basis, ensuring effective prioritisation.
• Assist the Insurance Manager with the annual insurance renewal process where needed.
• Promote and raise awareness of insurance risks within the organisation.
• Liaise with insurers, loss adjusters, and surveyors to process claims for the Group.
• Initiate and effectively manage insurance claims throughout their lifecycle, accurately recording all required data.
• Collaborate with housing Officers, repairs teams, complaints teams, and legal to review and process claims.
• Handle correspondence providing advice across the group in respect of insurance matters.
• Utilise in-house systems to obtain appropriate information such as repair records, inspection records, tenancy/lease agreements.
• Write to insurers, loss adjusters, solicitors, and claimants/residents using pre-drafted letters.
• Maintain positive and effective working relationships with colleagues across the group.

Key Skills:

• Background in insurance claims in any sector.
• Proficiency in managing insurance-related administrative tasks, including claims processing.
• Ability to liaise with insurance professionals and internal staff for efficient claims handling.
• Strong organisational skills for maintaining filing and record-keeping systems.
• Understanding of managing insurance portfolios for large organisations, supported by experience.

Salary (Rate): £26.37

City: London

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other