Insights Delivery Manager

Title: Insights Delivery Manager
Reporting to: SVP Data & Insights
Contract: 6 months FTC
Location: London/Hybrid (3 days a week)
About Reward
Founded in 2001, Reward is an industry leader transforming the world of customer engagement and commerce media. Operating in 15 countries across Europe, Middle East and Asia, Reward’s cloud-based API platform integrates content, advertising, and commerce to deliver exceptional experiences for consumers resulting in increased customer engagement, retention, and overall satisfaction. Reward’s Loyalty-tech platform is behind many award-winning bank loyalty programmes seen today from brands such as Visa, NatWest Group, Barclays, and First Abu Dhabi Bank to name a few. Reward also works with the world’s largest retailers such as McDonald’s, eBay, Deliveroo and Amazon. Their leading commerce media platform fuses purchase insights with loyalty-tech, offering an unparalleled edge in digital advertising and performance marketing for retailers. Leveraging rich data and insights, the Reward platform provides a comprehensive view of consumer behaviour, empowering retailers to target marketing messages more effectively, resulting in independently verified sales uplift and long-term customer lifetime value. Beyond bridging the gap between content and commerce, Reward is a purpose driven business. Their mission is to make everyday spending more rewarding. During the last 5 years, Reward has proudly given back more than $1billion in cashback rewards to consumers world-wide. Most recently, Reward’s rapid growth was recognised in The Independent’s E2ETech100 list of fastest growing tech scale-ups in the UK. Reward, in conjunction with partners NatWest Group, was also awarded the Industry Achievement Award 2023 at the prestigious Card and Payments Awards.
Role Summary
The Insights Delivery Manager plays a pivotal role within the Data and Insights department. Working in a data-rich environment, you will lead a team tasked with delivering actionable insight, managing multiple client projects from start to finish, driving high-quality data delivery activities and providing data support to these clients. This role offers an excellent opportunity to hone your leadership skills, complementing your analytical expertise while gaining significant commercial experience through client and partner engagement.
Responsibilities
Insight Product Delivery: Define & deliver agreed schedule of client insight products
Reporting & Visualisation: Create clear, concise, and visually impactful reports and dashboards to present findings effectively to stakeholders.
Technical Client Support: Take the lead in resolving client issues
Project Management: Oversee multiple client projects, ensuring high-quality and timely delivery of insights products.
Data Quality & Accuracy: Maintain data integrity and ensure accuracy throughout analysis and reporting processes.
Stakeholder Collaboration: Partner with internal teams to scope new projects & provide regular status updates
Team Leadership & Development: Build and lead a team of high-performing analysts, providing mentorship and fostering a culture of growth and continuous improvement.
Requirements
Experience: 3–5 years delivering data solutions & products in a data rich environment
Education: Bachelor’s degree in Engineering, Statistics, Economics, Science or a related field.
Analytical Skills: Strong analytical and critical thinking capabilities to draw meaningful conclusions from complex datasets
Problem-Solving: Ability to resolve complex challenges and provide clear, actionable recommendations in a fast-paced environment.
Communication: Exceptional written and verbal communication skills, with the ability to present findings to both technical and non-technical audiences.
Attention to Detail: A meticulous approach to data handling and reporting, ensuring accuracy and clarity.
Technical Skills
Analytics Tools: Proficiency in data analysis tools and platforms like Excel, SQL, AWS tools, or Python for data manipulation and analysis.
Data Visualisation: Experience using data visualization tools such as Tableau, Power BI, Looker, or similar to create interactive dashboards and visual reports.
Reporting Tools: Proficient in using reporting tools to create and share insights, such as Microsoft Excel, Google Sheets, or similar.
The Benefits
Annual Leave: 25 days + bank holidays
Company holiday: 3 additional days off between Christmas & New Years
Ability to buy and sell holiday days as well as the ability to bank days (tenure dependant)
Flexible working options: we are operating a hybrid working model with 3 days a week from the office
Pension: Hargreaves Lansdown up to 6% matched contribution
Employee share scheme
Generous family friendly cover
Private healthcare - Bupa
Income protection
Critical illness cover
Life insurance cover
Dental cover
Optical cover
Yulife app for access to employee wellbeing and discounts
Perks at Work, cashback/discount shopping site
Employee referral scheme
Salary sacrifice program which includes cycle to work scheme, electric car scheme and season ticket loans
Volunteering program
Company events i.e. Christmas party, all-company event and other social/hosted events during the year (we have an active social committee!)
Team socials
The stuff that matters to us
Our values (and the behaviours they inspire) really matter to us. They inform how we approach the world and what it means for each and every Rewardee. We’ll give you more information on what they mean and how they come to life in our business.