Infrastructure Engineer (Mobile device management experience must)
Posted 1 week ago by Totaljobs
£600 Per day
Undetermined
Hybrid
South West London (SW1A)
Summary: The Senior Infrastructure Engineer (Mobile Device Management) role involves designing, maintaining, and upgrading infrastructure systems, particularly focusing on mobile device management solutions. The position requires extensive experience with MDM/EMM solutions and a strong understanding of security protocols for mobile devices. The engineer will collaborate with technical architects to ensure seamless service delivery and support existing customers with troubleshooting and upgrades. This is a hybrid role based in multiple locations, including London, Bristol, Newcastle, Glasgow, York, or Norwich.
Key Responsibilities:
- Design, maintain, and upgrade infrastructure systems, focusing on mobile device management.
- Support existing Workspace ONE customers with troubleshooting, upgrades, and general inquiries.
- Research, evaluate, and recommend new or upgraded hardware/software for optimal performance.
- Collaborate with vendors for product enhancements and issue resolution.
- Utilize network skills to resolve customer UEM issues.
- Estimate project deliverables and determine resource requirements.
- Test, validate, and deploy policies and configurations to endpoints.
- Maintain documentation, knowledge articles, and operating procedures.
- Manage ticket escalations related to endpoint technology.
- Create and follow device and software lifecycle policies.
- Maintain a software service catalog (enterprise App store).
- Provide input and manage a corporate patching policy.
Key Skills:
- Minimum 4 years of experience managing MDM/EMM solutions and SaaS platforms.
- Strong understanding of security and device hardening for mobile devices.
- Experience managing Android and iOS devices with Workspace ONE.
- Highly developed written and verbal communication skills.
- Strong attention to detail and goal-oriented mindset.
- Versatility and flexibility in adapting to changing priorities.
- Ability to work independently.
- Experience implementing planned changes to infrastructure.
- Understanding of Windows 11 and macOS device management.
- Experience supporting infrastructure services for 10,000+ users.
- Familiarity with IaaS/PaaS Compute such as AWS, GCP, or Azure.
- Knowledge of legislation pertaining to Government/Public Sector IT.
Salary (Rate): £600 per day
City: South West London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Role: Senior Infrastructure Engineer (Mobile Device Management)
Location: Multiple locations (London or Bristo or Newcastle or Glasgow or York or Norwich)
Job type: Hybrid model
Job Duration: 9 months
Client: PSR (Public sector resourcing)
Start date: ASAP
Security Clearance: Active SC required
Essential:
- Minimum 4 years of experience managing an MDM / EMM solution and SaaS based platforms
- Strong understanding of security and device hardening, especially with mobile devices such as phones and tablets
- Strong experience managing and administering of Android and iOS devices with Workspace ONE
- Highly developed written and verbal communication.
- Strong attention to detail, goal-oriented.
- Versatility, flexibility, and a willingness to work within changing priorities.
- Ability to work independently.
- Experience implementing planned changes to infrastructure
- Understanding of Windows 11 and macOS device management
- Experience of supporting infrastructure services for 10000+ users
- Experience in IaaS/PaaS Compute such as AWS,GCP or Azure
- Familiarity with legislation pertaining to Government/ Public Sector IT
As a Senior Infrastructure Engineer (Mobile Device Management), you won't just be maintaining systems, you'll be a key architect of our future infrastructure landscape. Working alongside Technical Architects and Principal Engineers, you'll design, maintain and upgrade our infrastructure, tackling challenges head on and ensuring seamless service delivery.
Support existing Workspace ONE customers with troubleshooting, upgrades and general questions.
Research, evaluate, and recommend new or upgraded hardware/software to ensure proper operation and performance for customers.
Work with vendors for product enhancement announcements and other issues.
Utilize basic network skills to help in solving customer UEM issues.
Be able to identify, access, and use resources for troubleshooting (internet, webinars, etc.).
Estimate appropriate project deliverables as requested.
Accurately determine resource requirements for a particular project/task.
Test, validate, and deploy policies and configurations to endpoints
Maintain documentation, knowledge articles, and operating procedures
Manage ticket escalations supporting our endpoint technology stack
Creating and following device and software lifecycle policies
Minimize system policies and agent-based footprint on a corporate device
Maintaining a software service catalog (enterprise App store)
Provide input and manage a corporate patching policy